Troubleshooting
If you are facing a technical issue with the Divi Builder Experience Helper, please check the troubleshooting steps listed below. If the outcome of following the steps below points to an issue with our plugin specifically, please send us a support message. When you reach out for support, we will ask about the results of these troubleshooting steps to better understand and resolve the issue.
👉 General Troubleshooting Steps
Step 1: Deactivate All Plugins Except Divi Builder Experience Helper
When troubleshooting an issue with our plugin, it’s essential to determine whether there is a conflict with another plugin. To do this, please deactivate all other plugins on your site, leaving only the Divi Builder Experience Helper active. If deactivating the other plugins resolves the issue, it indicates a conflict with one of them.
To identify which plugin is causing the conflict, start by reactivating each plugin one at a time. After reactivating each plugin, refresh the page to check if the issue still happens. Continue this process until you find the plugin that triggers the problem.
Once you’ve identified the conflicting plugin, please let us know the details so we can provide further assistance.
If the issue is still happening with only our plugin active, it suggests the problem may not be related to a conflict and will require further investigation.
Step 2: Deactivate Our Divi Builder Experience Helper Plugin
Please temporarily deactivate the Divi Builder Experience Helper plugin to confirm whether our plugin is causing the issue. While this may seem counterintuitive, it is an important step to verify if the problem is related to our plugin.
If the issue persists after deactivating our plugin, it suggests that our plugin is not the cause. Conversely, if the problem only occurs when our plugin is active, it indicates that our plugin might be involved and will require further investigation.
FAQs
If you have questions that are not addressed in our documentation, please review the frequently asked questions listed below. We regularly update this section based on common queries from our customers. If you don’t find the answer you’re looking for here or in our other documentation, feel free to contact us for support, and we’ll be happy to assist you.
How does this plugin work?
This plugin lets you create and assign “workspaces” that control how the Divi Builder behaves for different users. Instead of everyone seeing the same interface and options, you can customize what is available, visible, or editable based on who is using the builder. This helps you simplify the experience for clients while keeping full control for admins and designers.
What is a workspace in this plugin?
A workspace is a saved set of rules and preferences that define how the Divi Builder looks and functions. You can control things like which settings are available, which features are enabled, and how much freedom a user has when editing a page. Once created, a workspace can be reused and assigned to specific users or roles.
Can I assign a workspace to specific users or user roles?
Yes, you can assign workspaces to individual users or entire user roles. This makes it easy to give clients a simplified editing experience while allowing your team full access. You can mix and match assignments depending on how much control each user should have.
What can be customized in the Divi Builder?
You can customize many parts of the Divi Builder experience, including which settings panels are visible, which features are enabled or disabled, and how users interact with modules and content. This allows you to limit risky actions like deleting elements or changing design styles, while still letting users update text, images, and other content safely.
Does this plugin work with Divi 4?
No, this plugin is designed exclusively for Divi 5.
There are a few important reasons for this. Divi 4 has limitations when it comes to modifying the builder interface and controlling how settings and features behave. These limitations make it difficult to provide the level of control and flexibility that this plugin is built around.
Divi 5 introduces a more modern and flexible architecture, which allows us to customize the builder experience more deeply, including controlling interface elements, managing default values, and creating reusable workspaces.
Our development is focused on Divi 5 so we can deliver the best possible experience and continue building advanced, future-ready features without compromise.
Will this affect the frontend of my website?
No, this plugin only controls the editing experience inside the Divi Builder. It does not change how your website looks to visitors. All changes are focused on improving usability, control, and workflow for users working behind the scenes.
Can I use this to prevent clients from breaking the design?
Yes, that is one of the main benefits. You can restrict access to design settings, layout controls, and advanced options, while still allowing clients to update content like text, images, and links. This helps protect your design while giving clients the flexibility they need.
