Send A Confirmation Email To Sender
Enabling this setting activates the feature to send a confirmation email to the person who submitted the form. This feature is optional but highly useful for informing users that their message has been received, or for sending additional information.
Once this setting is enabled, you’ll have access to further customization options below.
Confirmation Email Address Field ID
This setting is crucial for directing the confirmation email to the correct recipient. If your form includes multiple email address fields, this setting ensures that the confirmation email is sent to the specific address provided by the user.
To use this setting, enter the exact field ID used in your form for the email address of the person submitting the form. Make sure you input the precise field ID as it appears in the form.
IMPORTANT: Only the exact field ID should be entered here—do not use merge tags or any special characters like %%. Incorrect entries or additional characters will prevent the confirmation email from being sent to the intended recipient.
Confirmation Email Subject
Customize the subject line of your confirmation email to make it more relevant and informative for the recipient. Best of all, you can use dynamic merge tags in the subject line, such as %%dcfh_entry_number%% to include a unique ticket number or %%field_id%% to add specific form details.
Important: Be sure to always enter a subject line. Otherwise, the confirmation email will not be sent if it’s left blank.
Confirmation Email From Name
Enter a custom name to be displayed as the sender of the confirmation email in the recipient’s inbox. This name helps to personalize the email and make it easily recognizable. You can also use merge tags to dynamically insert information into the sender’s name.
By default, the sender’s name is set to your WordPress site name. Customizing this setting allows you to provide a more personalized touch to your confirmation emails.
Confirmation Email From Address
Enter a custom email address to be displayed as the sender of the confirmation email in the recipient’s inbox. This address is where replies to the confirmation email will be directed, so make sure it is a valid and monitored email address.
Note: When using SMTP for sending emails, ensure that the confirmation email “from” address matches the SMTP “from” email address configured in your SMTP settings. If these addresses do not match, your email may not be sent.
Confirmation Email Message
Write a custom message for the confirmation email that is sent to the person submitting the form. This message is a chance to acknowledge their submission and provide reassurance. For example, you might say, “Thank you for your message. We will reply as soon as possible” or include any other information that helps set expectations for their wait time.
You can also use merge tags to personalize the message with dynamic content from the form submission, such as the submitter’s name or other details.
Rich Text HTML Formatting
Customize the text of your confirmation message using rich text formatting. This feature allows you to edit the text visually or with HTML, similar to the editing options available in Divi. You can use this flexibility to enhance the appearance of your messages, making them more engaging and formatted to your preferences.
Attachments In Confirmation Message
You can include attachments, such as PDFs or other files, in the confirmation email sent to the form submitter. To add an attachment, include the ID of the file from your WordPress Media Library in the message using the format: attachments=xxxx, where xxxx is the attachment ID.
To find the attachment ID, go to your WordPress Media Library and open the file. In the URL of the browser, you’ll see a slug like post.php?post=123&action=edit. The number following post= (e.g., 123) is the attachment ID you need.
The attached files will appear as regular attachments in the recipient’s inbox.
[attachments]xxxx,xxxx[/attachments]
Confirmation Reply-To Address
When a recipient replies to the confirmation email, the reply will be directed to the email address specified as the admin email address. Typically, the default reply-to address would go to the site admin, which was not ideal. This behind-the-scenes feature allows you to use the more relevant admin email address as the reply-to address, improving the email response process.
Email Templates
You can create custom email templates for the confirmation email and reuse them across multiple forms. To configure email templates, go to the WordPress dashboard and navigate to the “Contact Form” menu, then click on “Email Templates.”
To create a new template for the confirmation email, click “Add New” and select “Confirmation” as the template type. Give your template a title and compose the message. Be sure to use custom dynamic merge tags to personalize the content.
Once your template is created, go to the Contact Form module and open the Confirmation Email settings. Click the gray dynamic content icon (make sure rich text formatting is enabled first). In the dynamic content popup, you’ll see a list of available templates. Select the one you want to use, and it will be applied as the confirmation email message.
(Screenshot shows Admin email settings, but the process is the same for Confirmation.)
