Please be sure to check our Troubleshooting page if your question is about any technical issue you are facing with the plugin.
How To Include All Form Fields In The Message?
Divi uses dynamic tags called message pattern merge tags that allow you to include any field values entered into the form in the message body area. For example, if you have a field in the form with an ID of “Name” then you can simply write %%Name%% in the message area, and it will automatically include the name there that was entered by the person submitting the form. We also have many custom merge tags, and a special one that we highly recommend called %%dcfh_all_fields%% that includes all the fields.
Can You Use Dynamic Merge Tags In The Subject Line?
Absolutely, we included the custom subject line feature with this in mind. You can easily customize the subject line dynamically based on many factors using our custom dynamic merge tags. For example, you could include the name of the page, the name of the person submitting the form, or even the entry number.
Why Are The Entry Numbers Not Sequential?
If you notice that the entries saved to the database are not sequential, don’t worry! Nothing is wrong or missing, it is normal. It works this way because the entry number is actually just a post ID, just like other posts and pages. it is based on rows in the database. So for example, if you have a contact form entry #1234, but then you create a new blog post (ID #1235), then the next form entry would be #1236.
Can I migrate from the Divi Contact Form DB plugin?
There is a plugin called Divi Contact Form DB that saves entries to the database, but that is the only feature. Someone asked us if they could migrate from their plugin to ours. We checked this, and unfortunately they use different database tables so it is not possible. However, both plugins can be installed simultaneously without issue or conflict, so if you want to switch to our Divi Contact Form Helper plugin, just install our plugin and start saving the entries to our plugin for the future. You could also export the other plugin entries and delete their plugin, or if it was critical to still see the past entries, you could keep theirs installed too.
Why is there no visual preview?
Some settings such as the file uploads, date picker, and other settings are not able to be previewed inside the Divi Visual Builder. This is due to the unique nature of this plugin and the limited ability to customize the core Divi Builder. Since this is like a “hack” of the current module, Divi is not currently able to render the settings. The custom settings provided by our plugin will take effect when you exit the Visual Builder and view the form. As soon as any solution becomes available within Divi to create a visual preview, trust me, we will add it! We are excited about this plugin and wanted to release it and hope in the future the time comes when we can make a visual preview of some of these custom settings.
Recommendation
Until then, we can share a helpful recommendation. Try keeping two tabs open at the same time, one in the builder and the other out of the builder. Whenever you save changes in the one, you can immediately refresh the other tab to see the changes take effect.
Can I use the Divi Builder plugin?
Any settings which are only located in the Divi contact Form module would work fine if you are using the Divi Builder plugin with another theme, but you would not have access to any of the backend settings in Theme Options, since the “Theme Options” are only in the Divi Theme.
We continually update this page as we receive new questions and notice frequent or common ones. If you have a question, please send us an email.