How To Change The Sending Email Address?
This is definitely our most asked question, but it does not actually relate to our plugin. Emails sent from WordPress are sent using the PHP mail function, which would be impossible to control by Divi or our plugin. The sender name and address needs to be set and handled by your SMTP settings. If you are not using any SMTP on your site, it is very important to do so.
Why Are The Entry Numbers Not Sequential?
If you notice that the entries saved to the database are not sequential, don’t worry! Nothing is wrong or missing, it is normal. It works this way because the entry number is actually just a post ID, just like other posts and pages. it is based on rows in the database. So for example, if you have a contact form entry #1234, but then you create a new blog post (ID #1235), then the next form entry would be #1236.
Can the form submitter customize the subject line?
Yes, to create a user submitted subject line, simply create a field in your form for the website visitor to write their own custom subject line. Then take the field ID and use it in a merge tag in the actual Admin Email Subject Line field. So this is using the normal Contact Form functions plus the ability to use merge tags in the subject line in Divi Contact Form Helper.
Why are no entries showing in backend?
If you face the issue of no entries showing, please check the detailed information given in the Save Entries To Database document.
Can I migrate from the Divi Contact Form DB plugin?
There is a plugin called Divi Contact Form DB that saves entries to the database, but that is the only feature. Someone asked us if they could migrate from their plugin to ours. We checked this, and unfortunately they use different database tables so it is not possible. However, both plugins can be installed simultaneously without issue or conflict, so if you want to switch to our Divi Contact Form Helper plugin, just install our plugin and start saving the entries to our plugin for the future. You could also export the other plugin entries and delete their plugin, or if it was critical to still see the past entries, you could keep theirs installed too.
We continually update this page as we receive new questions and notice frequent or common ones. If you have a question, please send us an email.