Entries Not Saving In Database
If your entries are not saving in the database, it is most likely due to a simple configuration reason. Please be sure to carefully follow our Saving Entries To Database documentation for a full explanation of the contact form identification methods and how to set them up.
If you are getting some error when you activate The Divi Contact Form Helper plugin, this mean your version of Divi does not meet the prerequisite requirements. Make sure to be using a version of Divi higher than 4.13.1. This is because Elegant Themes changed some things related to the Contact Form module, and Divi did not have the required code to support our plugin features before those changes.
SMTP Set Up, But Confirmation Email Not Sending
If you have SMTP properly configured on your site, and you are getting admin emails but notice you are not receiving confirmation emails, this could be caused by hidden or special characters in the message that are not able to be properly render by Divi and therefore the message will not send. In this case, be sure to use an HTML text cleaner tool online to clean the text and solve the issue.
Forms Not Showing In List
If a form is not showing in the list of forms under Contact Form>Forms in the backend, then it is probably just not known in the system yet. For any forms to appear there, you first need to have a submission to that specific form, so the system can know about the form. Once a form is submitted for the first time, the unique ID of the form will tell the system about that form, like which page it is located on, etc. and will appear in the list.
Also, be sure to have the unique ID configured in the form as described in the Saving Entries To Database documentation.