Troubleshooting
If you are experiencing an issue while using the Divi Migration Helper, it is important to first determine whether the issue is related to the migration process itself or to this plugin.
The Divi Migration Helper provides a guided workflow, but the actual migration is handled entirely by Divi. Most issues are related to compatibility, third-party plugins, or the migration process rather than this plugin.
If the outcome of following the steps below points to an issue with our plugin specifically, please send us a support message. When you reach out for support, we will ask about the results of these troubleshooting steps to better understand and resolve the issue.
👉 General Troubleshooting Steps
Step 1: Confirm The Issue In The Default Divi Migration Screen
Before troubleshooting further, check the same content using the default Divi migration interface.
If you see the same results or behavior there, the issue is related to Divi’s migration system or compatibility, not this plugin. In that case, please contact Elegant Themes for support.
If the issue only appears within the Divi Migration Helper interface, continue to the next steps.
Step 2: Check For Third-Party Plugin Impact
Third-party plugins are a common factor in Divi 5 migration results.
Temporarily deactivate any non-essential plugins and review your compatibility results again. If the outcome changes, this indicates that one or more plugins are affecting the migration.
You can then reactivate plugins one at a time to identify which one is involved.
Step 3: Confirm Whether The Issue Is Related To This Plugin
Temporarily deactivate the Divi Migration Helper plugin and use the default Divi migration screen.
- If the same behavior occurs, the issue is not caused by this plugin
- If the issue only occurs when this plugin is active, it may be related and should be reported
Step 4: Contact Support With Details
If you determine the issue is related to the Divi Migration Helper, please contact us and include:
- What step you were on
- What you expected to happen
- What actually happened
- Whether the issue appears in the default Divi migration screen
This information will help us identify and resolve the issue more efficiently.
FAQs
If you have questions that are not addressed in our documentation, please review the frequently asked questions listed below. We regularly update this section based on common queries from our customers. If you don’t find the answer you’re looking for here or in our other documentation, feel free to contact us for support, and we’ll be happy to assist you.
What is the plugin scope?
Divi Migration Helper provides an alternative workflow for migrating from Divi 4 to Divi 5. It uses Divi’s built-in migration system behind the scenes and does not replace or modify the underlying migration process.
This plugin does not perform the migration itself, resolve compatibility issues, or convert unsupported modules. It is designed to guide you through the process by helping you prepare your site, review compatibility, understand the expected results, and verify everything after the migration.
If you experience issues with the migration itself, please contact Elegant Themes, as the migration process is handled by Divi. You should only contact us if something is not working correctly within the Divi Migration Helper plugin. If you are unsure, you can compare the results using the default Divi migration screen.
Results depend on Divi, your site configuration, and any third-party plugins or custom code. This plugin helps you understand and manage the process, but does not control or guarantee migration outcomes.
Does this plugin perform the migration?
No. The Divi Migration Helper uses Divi’s built-in migration system. It provides a guided workflow and additional insights, but the actual migration is handled entirely by Divi.
Will this plugin fix compatibility issues?
No. This plugin does not resolve compatibility issues or convert unsupported modules. It helps you identify and understand them so you can make informed decisions before and after migration.
Why are some items using backward compatibility mode?
Backward compatibility mode is used when content or modules are not yet fully supported in Divi 5. This is determined by Divi and third-party plugin support, not by this plugin.
Can I use this plugin with third-party plugins?
Yes, but compatibility depends on each plugin. The Divi Migration Helper can help you identify which plugins may affect your migration, but it does not control or update them.
Should I migrate now or wait?
That depends on your site and the plugins you use. This plugin helps you understand your current compatibility so you can decide whether to migrate now or wait for further updates.
Does this plugin guarantee a successful migration?
No. The migration outcome depends on Divi, your content, and your plugins. This plugin helps you understand and manage the process, but it cannot guarantee results.
Do I still need to review my site after migration?
Yes. You should always review your site after migrating to ensure everything is working as expected. This plugin includes a checklist to help guide that process.
Where can I learn more about migrating to Divi 5?
We recommend following our Divi 4 To Divi 5 Trail Guide for a complete overview of the migration process, best practices, and ongoing updates.
