Installation Instructions

Download

After purchase, download the .zip file from your My Account page at https://www.peeayecreative.com/account/ or click the download link in your purchase confirmation email and save the file to your computer.

NOTE: If you purchased this product from a 3rd party marketplace such as the official Divi Marketplace, Divi Cake, or Elegant Marketplace, the process of downloading the file may vary slightly. You will always be able to download the file from your account, no matter where you made the purchase.

Installation

You will install this plugin just like any other WordPress plugin. From your WordPress Dashboard, go to Appearance>Plugins>Add New and click on Upload Plugin. Locate the .zip file on your computer and click Install Now.

Once the file upload is finished, you can click on Activate. You will then see Divi Support Helper as an active plugin in your Installed Plugins list, and you will see a new menu item called “Support Helper.”

Getting Started

Accessing The Report

The plugin is very, very simple to use. After activating the plugin, all you have to do is click on the menu item on the left called “Support Helper” and you will come to a screen like this with a report of your website and server information:

Sharing The Report

There are two ways to share the report. You can click to copy the report as text on your clipboard, or download the report as an image. You can share this report with the community in The Divi Teacher Facebook group or any other group. You may also use this for sending the report to our own support team, or to the Elegant Themes chat support, or even to the support team of other Divi product creators.

Example

Here’s an example of this all in action!

Next Steps

At this point, we highly recommend that you get familiar with items in the report. We suggest starting with the first link, which provides a complete list of all the plugin settings and features along with explanations of what each setting does and how it is helpful to those who are providing support.