Divi Taxonomy Helper

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Divi Taxonomy Helper Plugin by Pee Aye Creative

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Troubleshooting and Freqently Asked Questions for the Divi Taxonomy Helper plugin by Pee Aye Creative

Troubleshooting & FAQs


If you are facing a technical issue with the Divi Taxonomy Helper, please check the troubleshooting steps listed below. If the outcome of following the steps below point to an issue with our plugin specifically, please send us a support message. When contacting our support, be sure to let us know if you have already tried these steps to avoid any unnecessary back-and-forth messages.

👉 General Troubleshooting Steps

Step 1: Clear Cache

We get hundreds of support tickets that are literally just a matter of cache on your site. Cache is a good thing, but it is meant to help on sites that are not changing. But when you are setting up plugins like ours or working in Divi, you need to be clearing the cache all the time. Please check our complete guide on how to clear cache in Divi.

Step 2: Deactivate All Plugins Except Divi Taxonomy Helper

When working with a 3rd party plugin like ours, the first troubleshooting step is to deactivate all other plugins to isolate the issue and eliminate any conflicts. If this solves the issue, it means the issue is caused by a conflict with another plugin. You can find the plugin that is conflicting by activating your plugin one-by-one, and refreshing the page each time to see if the issue still happens.

Step 3: Deactivate Our Divi Taxonomy Helper Plugin

You can also test the opposite scenario. If you are facing an issue and are not sure if it is caused by our plugin or not, you can deactivate our plugin and test if the issue only happens when our plugin is active. If the issue continues after our plugin is deactivated, then the issue is not related to our plugin.

Step 4: Let us know if you have completed these steps when you contact our support.

If you have not completed these steps when you contact us, we will ask you about them before we can go any further. So just a heads-up, it will save us both time if these troubleshooting steps are completed first and if you let us know you have done them. Thanks so much!

Dynamic Background Featured Image Not Showing


Sometimes when adding the images to the taxonomies and then using the dynamic content feature to show the taxonomy image in the background of a section, the image will not show, or it shows the same image for all categories.


To solve this, go to Divi>Theme Options>Builder>Advanced and enable the Output Styles Inline setting. This will solve the issue!

troubleshooting dynamic background images in the Divi Taxonomy Helper plugin

The checkboxes change selection when I add a new taxonomy.

If you are using the module on a standard page (not using dynamic content in a Theme builder template) and have selected which taxonomy terms to display based on the checkboxes, you may encounter a very unfortunate issue in Divi. To be clear, this is not a bug in our module, but rather a limitation in the core Divi integration with WordPress which we subsequently affected by. This issue will only happen if you are adding new taxonomy terms, and only when their placement in the list in alphabetical order is before the already selected items. It is a bit confusing, but basically when a new taxonomy term is added, it bumps all the checkboxes down one item. In this situation, you will need to remember to update the checkbox selections each time a new taxonomy term is added.


If you have questions not covered in our documentation, please check the frequently asked questions list below. We always keep this list updated as we notice customers facing the same questions. If your question is not listed here or in the other docs, feel free to send us a message, and we’ll be happy to help.

How does this plugin work?

The plugin adds various settings and features to WordPress and Divi related to taxonomies. It adds WordPress image support for any taxonomy of any post type on your site, adds Dynamic Content support to the Divi Theme Builder so you can use the taxonomy images as featured images, adds a new custom Divi module to display and customize the taxonomies using all the familiar Divi Builder settings, and much more. Please check our full documentation area for more info on all the features.

What is a taxonomy?

In WordPress, a taxonomy serves as a systematic classification system for organizing items, providing a structured way to categorize post types. By default, WordPress includes two primary taxonomies for Posts: Categories and Tags. These taxonomies enable users to label and organize their content effectively. The Divi theme also adds project categories and project tags for its built-in Projects post type. Additionally, if you’re using WooCommerce for e-commerce, you’ll encounter examples of taxonomies such as Product Categories and Product Attributes. These taxonomies play a crucial role in streamlining content management, offering a methodical way to categorize and classify content on your WordPress and Divi website.

Last updated April 30, 2024

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