We can often solve problems by just looking at the frontend of the site, but depending on the issue, we will need to log in to the backend of your site and see what is causing the issue. This guide will show you how to create a user account for the support team at Pee-Aye Creative.
Create A New Support User Account
Go to your WordPress dashboard and click on “Users” in the left hand side menu.
Click on “Add New”
- For the username, use “support”
- For the email, use “firstname.lastname@example.org”
- Under the Role dropdown, select “Administrator”
- Click on “Add New User”
Your website will now automatically send an email to use with the login information. Our support team will login in and diagnose or resolve the issues. We will get back to you as soon as we can!
Delete The User When Done
After the problem has been resolved, you should delete our support user account. To do this, go to your WordPress dashboard and click on “Users” in the left hand side menu. Click “Delete” on our “support” user and then click to confirm.