We can often solve problems by just looking at the frontend of the site, but depending on the issue, we will need to log in to the backend of your site and see what is causing the issue. This guide will show you how to create a user account for the support team at Pee-Aye Creative.
Create A New Support User Account
Go to your WordPress dashboard and click on “Users” in the left hand side menu.
Click on “Add New”
- For the username, use “peeayesupport”
- For the email, use “email@example.com”
- Under the Role dropdown, select “Administrator”
- Click the blue button to “Add New User”
Your website will now automatically send an email to use with the login information. Our support team will login in and diagnose or resolve the issues.
Let Us Know When The Account Is Ready
We ask that you please send a follow up email stating that you have created the account. This allows us to check the issue as quickly as possible.
This also ensures that we get the automated email properly, so knowing that the account is created we can check for it. If we don’t see it, we then know to check the spam folder or reach back out to you.
Send Us A Link
Another thing that will really help us out is to send us the URL link. This may sound redundant, but having the link to your site in the email thread will be so nice.
Also, sometimes we get emails from other customer sites, and it gets confusing which login is yours and which is theres. Sending us the link gives us the reference point to know which site is yours.
When The Issue Is Solved
Delete The User When Done
After the problem with the product has been resolved, please delete our support user account. This will help keep things tidy and secure for you. To do this, go to your WordPress dashboard and click on “Users” in the left hand side menu. Click “Delete” on our “peeayesupport” user and then click to confirm.