We can often solve problems by just looking at the frontend of the site, but depending on the issue, we will need to log in to the backend of your site and see what is causing the issue. This guide will show you how to create a user account for the support team at Pee-Aye Creative.
Create A New Support User Account
Go to your WordPress dashboard and click on “Users” in the left hand side menu.
Click on “Add New”
- For the username, use “support”
- For the email, use “firstname.lastname@example.org”
- Under the Role dropdown, select “Administrator”
- Click on “Add New User”
Your website will now automatically send an email to use with the login information. Our support team will login in and diagnose or resolve the issues.
However, we ask that you please send a follow up email stating that you have created the account and provide the link to the website. This way we have a reference as to which site is yours, and in case the login email goes to spam we can check it. Sometimes get multiple emails from WordPress at the same time and don’t know which site is yours.
After that we will solve the issue and get back to you as soon as we can!
Delete The User When Done
After the problem has been resolved, you should delete our support user account. To do this, go to your WordPress dashboard and click on “Users” in the left hand side menu. Click “Delete” on our “support” user and then click to confirm.