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Our Refund Policy

30 Day Money Back Guarantee

Plugins, Child Themes, & Layouts

Our Divi plugins, child themes, and layout packs all advertise a “30 Day Money Back Guarantee.” This guarantee and policy is based on the following three things:

  1. Accuracy in our product descriptions
  2. Quality in our products
  3. Friendly helpful support

If those criteria are not met, we will refund your money within 30 days from the purchase. Please contact us to get started.

Courses & Memberships

Our courses and memberships do not advertise the same guarantee, and we normally cannot offer a refund due to the nature of their content. However, if there is ever any issue, you should contact us and have a conversation!

“Questions Asked” Policy

We’re friendly and reasonable, but as fair warning, we will probably ask questions. This may be different than other companies who claim “no questions asked,” but we’re not other companies! We are a small family company and we believe in relationships, so we’re not ashamed of asking questions and having a conversation with you. So don’t take this as a threat, but instead as an opportunity to respect us and we will respect you in return.

For example, if you send us an email asking for a refund with no info or context, we will ask for the reason and require it to be a valid one.

    Reasons We Will Happily Give A Refund

    Based on the guarantee and policy stated above, here are some great reasons you may ask for and receive a refund:

    • If the product does not match the description on the product page
    • If there is an issue with our product that we cannot resolve
    • If you purchased the product but are not going to use it

    Reasons We May Hesitate To Give A Refund

    Here are some questionable things we take into consideration:

    • You are still using all or most of the product on one or more of your websites.
    • You refuse to cooperate with our support or refuse to give us access to your site
    • You purchased the product a long time ago
    • You have not showed us that the product is removed
    • You are lying and trying to scam us (yes this happens)
    • You bought the product without reading all of the description
    • You are using an outdated version of Divi/WordPress
    • Your hosting server does not meet the recommended Divi requirements
    • Your server/website has other issues beyond our control and responsibility

    How To Ask For A Refund

    1. Send Us An Email

    If your situation fits one of the happy reasons above, then send us an email and kindly ask for a refund. Extra points if you are polite and friendly, like us. 🙂 Please provide plenty of context so we don’t have to reply asking for that.

    2. Provide Email or Order Number

    To help us locate your order, please let us know the email address used for the order. You may also give the order number, whichever is easier for you.

    3. Share Your Website URL

    Be sure to include a link to the site where you were using the product so that we can see that you have removed it. If you don’t, we will need to reply and ask for it first. 

    4. We’ll Initiate The Refund

    Once we verify that all parts of our product are removed, we will initiate the refund via PayPal or Stripe. You should receive an automated email from PayPal or Stripe. You will then no longer have access to the product.

    Last updated Aug 31, 2020 @ 6:17 pm

    Get Support

    Something not going well? We are happy to help!

    All we ask is that you browse our documentation first before contacting us. We add anwers to every question we receive.

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    If yes, please be sure read the Divi documentation or contact Elegant Themes support.

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    If you think the answer is yes, then please fill out the form and we will be happy to help get this resolved!

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