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Our Support Policy

Happy Lifetime Support

As our existing customers know, we are always happy to help you with anything you need related to our products. If there is any issue or concern with your product, please browse or search our documenation first to see if we have something  that addresses it. If not, we have a support contact form on every documentation page so you can easily contact us.

The term “Lifetime Support” that we use on our product pages basically means we’ll keep supporting your product as long as we are in business. In other words, we won’t stop after a year like a lot of other companies. Why would we? We made it and you bought it, so if there is a problem 367 days from now, we’ll be here for you. You won’t have to purchase again or pay a fee to get support.

How To Ask For Support

Use Kindness & Fairness

First of all, we appreciate those who ask questions in kindness. If there is a problem with one of our products, let me assure you we have no ill entent and would not want there to be any issus. We sometimes hear reports of mistakes or other bugs, and it helps us tremendously if you report those. We like to treat others with fairness and hope you can do the same with us.

Provide Enough Relevant Details

Often we see questions like “my plugin isn’t working.” This is fine, but it means we will need several more back-and-forth emails just to understand the issue. Here are some tips to help us help you faster:

  1. Tell us the exact name of the product
  2. Provide a link to your site
  3. Describe the issue as best you can
  4. List the steps you took prior to noticing the issue

These steps are perfect to start out. Providing these will help us answer the question or fix the issue much faster and avoid playing so much email tag.

NOTE: This is our current support policy. If for some reason we decide to chagnge this in the future, it would still apply to exisitng customers. At that point, all new customers would see our new support policy. 

Last updated Jun 23, 2020 @ 8:23 pm

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Something not going well? We are happy to help!

All we ask is that you browse our documentation first before contacting us. We add anwers to every question we receive.

Is the question or issue related to WordPress?

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Is the question or issue related to Divi?

If yes, please be sure read the Divi documentation or contact Elegant Themes support.

Is the question or issue related to our product?

If you think the answer is yes, then please fill out the form and we will be happy to help get this resolved!

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