Two Types Of Support Licenses
Some of our products are sold with an “Annual” license. This allows you to have peace of mind as WordPress, Divi, and softeware keeps changing. We will be here to help and support our products during the first year from the date of purchase. If a year has passed and you have not renewed the license, you would need to purchase the product again or pay a fee to get support.
Some of our products are sold with the “Lifetime” license. This basically means we’ll keep supporting your product as long as we are in business. In other words, we will make every effort to provide support as long as we are able. With the Lifetime license, you won’t have to purchase again or pay a fee to get support.
Asking For Support
We are happy to help you with anything you need related to our products. If there is any issue or concern with your product, please browse the documentation first to see if we have something that addresses it. If not, we have a support contact form on every documentation page so you can easily contact us.
Use Kindness & Fairness
First of all, we appreciate those who ask questions in kindness. If there is a problem with one of our products, let me assure you we have no ill entent and would not want there to be any issus. We sometimes hear reports of mistakes or other bugs, and it helps us tremendously if you report those. We like to treat others with fairness and hope you can do the same with us.
Provide Enough Relevant Details
Often we see questions like “my plugin isn’t working.” This is fine, but it means we will need several more back-and-forth emails just to understand the issue. Here are some tips to help us help you faster:
- Tell us the exact name of the product
- Provide a link to your site
- Describe the issue as best you can
- List the steps you took prior to noticing the issue
These steps are perfect to start out. Providing these will help us answer the question or fix the issue much faster and avoid playing so much email tag.