Product License Keys
What Are They
A product license key is a series of numbers and letters that is generated when you purchase our plugins. The license key is used to connect our plugin which you install on your website with your account on our website. This connection verifies the authenticity of your purchase and allows you to receive automatic updates and support.
Which Products Have License Keys
Our plugins are the only products that require a license key. Our child themes do not use license keys.
Curious about the different license options we offer? Please check our license policy guide to learn more.
Accessing Your License Keys
You can find your product license keys in several places:
- The order thank you page
- The order confirmation email
- Your Account area
You can copy the product license keys from any of these locations. As mentioned, you can always access your product license keys from your Account area on our website (https://www.peeayecreative.com/account/orders/).
Access License Keys – For Single Product Orders
For customers of single products, your license keys can be accessed from the Subscriptions tab. First, click the “View Order” button.
If you were already viewing a single subscription, you can also click the “License Keys” button from there.
Access License Keys – For Membership Orders
For customers of the Divi Adventure Club membership, your license keys can be accessed from the parent order. From the main Orders page, locate the parent order and click the “License Keys” button. NOTE: The keys will not be here for the renewal orders.
For both types of orders, after clicking the “License Keys” button will bring you to the page where you can view, copy, add, deactivate, and delete license keys. Each of the products in your order will be shown here, each with an associated license key. Here you can see if the key is assigned or unassigned status, see the domain where it is activated, and deactivate, delete, or add a new key (when applicable).
Copy The License Key
You can easily copy the license key by click directly on the text (shown in the red outline). This will copy the license key to your clipboard.
After copying the license key, go to your website where you have installed the plugin.
Activating Your License Key After Installing A Plugin
When you install and activate any plugin purchased directly from our Pee-Aye Creative website, you will be prompted to add your license key to receive updates and support. While this does not technically restrict any functionality in the plugin, it is very important to do this to get automatic updates.
Access The License Page From The Admin Notice
After you install and activate one of our plugins, a notice will appear at the top of your WordPress Dashboard prompting you to enter a license key to receive updates and support. The notice will look something like this:
Click the link to “enter your license key” which will take you to the license key input and activation page.
Access The License Page From The Settings Menu
Take not that if you want to access the license key page in the future to add or deactivate the key, you can access it from the WordPress settings menu by hovering over or clicking Settings and then the name of the plugin in the submenu. WordPress>Settings>[Product Name].
Paste Your License Key And Save
On the license key activation page, you will see an input field to enter your license key. Find your license key from your account (following the instructions above) and paste it into the license key input field and click the “Save” button.
Generating New License Keys
Depending on which plan you ordered, you may be able to generate additional license keys for each product. This applies to the Annual Unlimited or the Lifetime Unlimited licenses (does not apply for the Lifetime Single plan). Like their name suggests, these two plans allow for unlimited license keys to be generated, which can be useful if you want to use different license keys per website or client.
To generate a new license key, go to your account and locate your license keys (see instructions above about finding your license keys). You will find the “Key Generator” near the bottom of the page below the other license key information.
The dropdown will list any of the plugins that are available to generate new keys, and will indicate the number of keys left to generate. If you purchased more than one plugin, you can use the dropdown selector to select which one you want. After making your selection, click the “Generate License Key” button, and it will create a new key for you to use for that plugin.
Deactivating License Keys
There are two ways to deactivate a license key. You can do it from the website where the plugin is installed, or from your account here on our website.
Deactivate From Website Where Plugin Is Installed
To deactivate a license key from the website where it is active, simply log into the WordPress dashboard and hover over the Settings menu on the left side. Look for the name of the plugin, and click it. This takes you to the license key page for the plugin. From there, you can click the deactivate button.
Deactivate From Your Account
To deactivate a license key from your account, simply log into your account on our website and go to the location of your license keys (see instructions above about finding your license keys). Locate the license key that you want to deactivate and click the green “Deactivate” button.
Deleting License Keys
To delete a license key from your account, simply log into your account on our website and go to the location of your licensee keys (see instructions above about finding your license keys). Locate the license key that you want to delete and click the green “Delete” button.
License Key Troubleshooting & FAQs
I still can't find my license keys!
If you’re having difficulty locating your license keys using the instructions above (it can be a bit confusing), you can easily access all your keys by visiting this link: License Management. On that page, you’ll see a “License Manage” button associated with each order number. Clicking this button will allow you to view and manage your license keys.
How do license keys work with a multisite network?
In a multisite network, the entire network is treated as one domain. The location where you enter the license key depends on whether the plugin is “network activated” or activated on specific subsites.
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Network Activated: If the plugin is network activated, you can enter the license key from the “Settings > [plugin name]” menu in any subsite within the network.
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Activated on Specific Subsites: If the plugin is only active on one or more specific subsites, you’ll need to enter the license key from “Settings > [plugin name]” in each individual subsite where the plugin is active.
Why am I seeing "Automatic updates are unavailable for this plugin" when trying to update?
Occasionally, customers encounter an issue where, instead of the usual update link in their plugins list, they see a message saying, “Automatic updates are unavailable for this plugin.” In these cases, the only way to update the plugin is by manually downloading the latest version from your account and installing it on your site.
This issue can arise for various reasons. Often, it’s related to a security plugin or firewall blocking the update connection to our server. Other times, services like Cloudflare may mistakenly identify the update link as suspicious and block it.
In one instance, a customer experienced a puzzling issue where only one of our plugins wouldn’t update on some sites, while others updated without any problems. After investigating, we found that the problem was due to a glitch in the license key system. Typically, license keys for single product purchases are linked to the subscription, and you can find and copy them from your account under the subscription details to paste into the plugin on your site.
However, for membership purchases, license keys are tied to the parent order, not the subscription. In this case, the customer was inadvertently using a license key associated with a membership renewal order instead of the parent order. This shouldn’t happen, as license keys should only be associated with the parent order. Once the correct key from the parent order was used, the update link appeared, and the customer was able to update the plugin as usual.
If you encounter this issue, please check these factors to ensure you’re using the correct license key and that your site isn’t blocking the update connection.
Why am I seeing a "There was a problem connecting..." message when activating my license key?
Occasionally, some customers experience an issue when trying to activate their license key, where the key doesn’t activate, and a message appears about a problem connecting to our website. The message might look something like this:
“There was a problem connecting to https://www.peeayecreative.com/product/[product-name]/”
While this issue is rare, our team has identified a few possible causes that might help you troubleshoot:
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Server Load: This issue can occur when our hosting server is particularly busy. If this happens, simply trying again later usually resolves the problem.
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WordFence Interference: We’ve found that WordFence, a popular security plugin, can sometimes block our license keys from activating. If you have WordFence installed, try temporarily deactivating it to see if that resolves the issue.
If these steps don’t resolve the problem, please contact us, and we’ll do our best to assist you.
Problem After Site Mgration
If you are experiencing issues after migrating your site from one domain to another, don’t worry—this is usually only a temporary problem. The license-checking system updates every 72 hours, so you may just need to be patient. However, if the issue persists beyond this timeframe, please reach out to us for assistance.
Some users encounter difficulties when trying to deactivate their license. If this happens, please deactivate the license from your account instead of from the plugin. This method is necessary because the license system checks every 72 hours, so it can become confused and stuck.
