Product License Keys
What Are They
A product license key is a series of numbers and letters that is generated when you purchase our products. This key is used to connect the product which you install on your website with your account here, which allows you to receive automatic updates and support for your product.
Which Products Have License Keys
Currently, only our plugins require a license key.
Finding Your License Keys
You can find your product license keys in several places:
- The order thank you page
- The order confirmation email
- Your Account area
You can copy the product license keys from any of these locations. As mentioned, you can always access your product license keys from your Account area on our website in the Orders tab (https://www.peeayecreative.com/account/orders/).
Locate your order in the list below, and within the order row look for the button that says License Keys.
Clicking this button will take you to the license management screen, where you will see a list of any products that you have purchased that require a license. Here you will see the license keys next to each product which you can copy.
Once you have the license key active on a website, the status will change from unassigned to assigned and the active domain(s) will be listed.
After you copy the license key, simply go to your website where you have installed the product and paste it into the license key input field and click “Save.”
Activate Your Product License
When you install one of our licensed products, you will see a notice at the top of your WordPress Dashboard prompting you to activate your product license. The notice will look something like this:
Go ahead and click the link in the notice to enter your license key which will take you to the license activation page. Take note that if you want to access this page in the future you can do so by clicking the name of the product in the menu under WordPress>Settings>[Product Name].
On the license activation page you will see an input field to enter your license key. Find your license key (instructions below) and paste it into the license key input field and click “Save.”
Generating New License Keys
Depending on your order, you may be able to generate additional license keys for each product. This applies to the Annual Unlimited or the Lifetime Unlimited licenses. Those allow for “unlimited” license keys to be generated, which is useful if you want a separate license key per website or client.
NOTE: This would also apply if you purchased the Lifetime Single license and accidentally deleted it.
To generate a new license key, go to your account area to the License Manage screen as mentioned previously in this document. From there, look for the “Key Generator” near the bottom of the page.
Use the dropdown selector to choose your product. Notice that it will give the available products and will indicate the number of keys left to generate.
After making your selection, click the “Generate License Key” button and it will create a new key for you to use for that product.
Deactivating License Keys
There are two ways to deactivate a license key. This can be done from the website dashboard, or from your Account area here on our website.
Deactivate In Website
To deactivate a license key from the website where it is active, simply log into the WordPress dashboard and hover over the Settings menu on the left side. Look for the name of the plugin, and click it. This takes you to the license key page for the plugin. From there, you can click the deactivate button.
Deactivate From Your Account
To deactivate a license key from your account area, simply go to your Orders in the Account area. Click on the License Manage button. From this page, look for the license key that you want to delete and click the green “Deactivate” button.
Deleting License Keys
To delete a license key, simply go to your account area to the License Manage screen as mentioned previously in this document. From there, look for the license key that you want to delete and click the green “Delete” button.
License Key FAQ
Q. How does this work with a multisite?
A. A multisite is treated as one domain. The location you enter the license key will depend if you have the plugin network activated, or just active on selected subsites. If the plugin is network activated, you can enter the license key from the main network settings or any subsite. If the plugin is only active on one subsite for example, you would need to enter the license key from there.
Troubleshooting
Problem Connecting Issue
Occasionally we hear about this issue, but it is very rare. It happens when a customer is trying to activate their license key in the plugin settings and they get a message like:
There was a problem connecting to https://www.peeayecreative.com/product/[product-name]/
Our team has not narrowed this issue down to one specific cause, but we have noticed a few things to try to solve it. Normally it happens when our hosting server is busy, so if you try again later it may work fine.
WordFence – we have found both on our own website and on customer sites that WordFence can block our license keys. So if you can test with WordFence deactivated that would be great, and we have heard from others that it works.
If these methods do not work, you can let us know, and we will do our best to get it resolved.
License Key False Expiration Issue
A small handful of customers who meet a very specific criterion of purchasing a plugin before our license system was introduced may face a message that says their license key has expired, even though they purchased the lifetime plan. This is some strange bug, and is not supposed to happen, and you can ignore it.
License Key Expiration Issue
A handful of customers have reported that they receive an email stating that the license key has expired – prematurely, long before the actual expiration date. This is some strange bug, and is not supposed to happen (obviously). We are investigating this issue and will update this page when we have more information.