Code by Day | Explore By Weekend
How To Fix Divi Issues and Problems Tutorial by Pee Aye Creative

How to Fix Divi – A Complete Guide To Solve Issues and Problems with Divi

The complete guide on how to solve issues and problems with the Divi Theme or Builder from Elegant Themes. Learn which steps to take to fix Divi!
How To Clear Divi Website Cache Tutorial by Pee Aye Creative

#2. Re-Save Permalinks

When you have problems with our Divi website, flushing your WordPress permalinks could be the trick you need to solve the problem, and it is very easy to do. Re-saving permalinks can solve several types of issues, but it is hard to narrow it down to a list. Most commonly, problems with permalinks can occur in your WordPress site after you’ve made huge changes to your site structure or you have migrated your website to a new server. Sometimes, it can just happen whenever a new custom post type is added through a plugin or code, or when troubleshooting 404 errors. 

From the WordPress dashboard, go to “Settings>Permalinks.” You don’t even have to make any changes for it to take effect, just click “Save Changes” button and you are done.

By doing this, you forced your website to flush the permalink and rewrite rules. It is just like restarting your smart phone or laptop. This may seem like a strange troubleshooting step, but it  saves the day more times than you would think! It may or may not solve your specific issue, but doing so will help you narrow it down. Besides, it is one of the easiest things to do, so well worth trying.

#3. Check the System Status

You need to make sure your hosting configuration is compatible with Divi. To do this, go to Divi>Support Center and look at the System Status. You can choose to show the full report or even copy the report to send to your web hosting or Divi support.

Check the Divi system status for minimum requirements

IMPORTANT NOTE: If you do not get these green dots by default, you need to seriously consider a better hosting provider.

Having all of these items green is essential for solving any issue or problem you are having with Divi! If any of these are red, then you will have endless trouble until you make the necessary changes to the hosting server.

Update PHP Version

WordPress recently raised the minimum PHP version and it sent some people scrambling. Why? Mostly because the hosting accounts were poor, which resulted in unmonitored PHP versions. It is very important to be sure you are using the recommended PHP version with Divi, and you can find that in the Support Center. It will say something like, “We recommend 7.2 or higher for the best experience.”

#4. Enable Safe Mode

A good way to find out what is causing the problem with your Divi website is to go to Divi>Support Center and toggle on the setting for “Safe Mode.” Keep this on and go see if the problem is still happening.

Enabling Safe Mode will temporarily disable features and plugins that may be causing problems with your Elegant Themes product. This includes all Plugins, Child Themes, and Custom Code added to your integration areas. These items are only disabled for your current user session so your visitors will not be disrupted. Enabling Safe Mode makes it easy to figure out what is causing problems on your website by identifying or eliminating third party plugins and code as potential causes.

 Often the problem is due to a plugin conflict. You will have to narrow it down and see which one is the cause. Try to remember the most recent updates or new installations and check those first. Ironically, you will need to turn off Safe Mode in order to test your plugin conflicts. The only way to narrow it down is to deactivate your plugins and re-activate them one by one, checking for the problem after each one.

We created a full post and video about the different types of hosting available. We also list the hosts that are compatible with Divi and those which are not. 

What Is The Best Hosting Provider For Divi Websites

What Is The Best Recommended Divi Hosting Provider Complete Guide by Pee Aye Creative

#6. Use the Version Rollback Feature

If you happen to find yourself on a version with bugs, go ahead and use that super handy new feature to go back to the previous version. You can find this in Theme Options under the Updates tab.

Divi version rollback feature

To avoid needing to use this, be patient when updating. Don’t update the first day. Wait at least a weak unless it is a security update.

#7. Contact Support

First determine as best as possible where the issue is, whether it is WordPress or Divi related. If the issue appears to be WordPress related, often your hosting support will help you troubleshoot and fix issues. If they don’t, see point #5 about new hosting.

If the issue is Divi related, contact elegant Themes support first. They will be able to know where the problem is and what steps to take next. Depending on what they find, they may refer you to your hosting provider.

Pro Tip: I usually go ahead and give the support agent what I know they will ask for before they ask. It could save you hours of time.

  1. Go to the Divi>Support Center and turn on the Remote Access toggle.
  2. Turn on the Activate Full Admin Privileges toggle
  3. Copy the support token
  4. Paste the support token in the support chat
  5. Copy and paste the admin url in the support chat (yourwebsite.com/wp-admin/)
Divi Support Center

Things To Avoid

  • Don’t use notoriously bad hosts like Godaddy, Bluehost, iPage, etc.
  • Don’t install the Divi Builder with the Divi Theme
  • Don’t update right away. Let’s say version 4.8 comes out. Wait until 4.8.3 for example. This gives the developers time to address any bugs and issues with the bigger update.
  • Don’t have multiple tools doing the same thing. If you have a plugin that minifies CSS, turn off the Minify CSS toggle in Theme Options.
  • Don’t complain in the Facebook groups. Often the problem is one on this list, so be sure you have thoroughly completed all checks first.

RELATED: How To Properly Ask For Help In Divi Facebook Groups

How To Properly Ask For Help In Divi Facebook Groups Tutorial Guide by Pee Aye Creative
25

Please share this post!

Nelson Lee Miller (aka The Divi Teacher)

Nelson is the owner of Pee-Aye Creative Co in the beautiful state of Pennsylvania. He loves helping small businesses, exploring, building websites with Divi, and teaching others.

Join Our NEW Divi Facebook Group!

The Divi Teacher Logo

Recent Posts

Leave A Response!

Subscribe
Notify of
guest
22 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
trackback
1 year ago

[…] Read More […]

galo
galo
1 year ago

What hosting do you suggest to use with WordPress with Divi Themes

Nelson Lee Miller
Nelson Lee Miller
Reply to  galo
1 year ago

Hi Galo,
So far I only have two hosting companies that I recommend for Divi. The one is mentioned in #4 of the article above, which is Siteground. The other would be Cloudways, which allows you to use cloud hosting with Google, AWS, Digital Ocean, etc.

Chaz DeSimone
1 year ago

Nelson, this article has put my business and life back into gear. I’ve been running Divi on Bluehost for several years, but recently all my sites were suspended due to a phishing attack on just one site. (I can understand that, so it doesn’t spread throughout their server.) I’d been considering a better host for WordPress, and SiteGround (even with their ugly logo which undermines their credibility–I’m a logo designer) was in the lead with WPEngine. WPE is just too expensive, and SG sounded like a good choice–especially after a delightful, hour-long helpful chat with Nikol S, senior sales rep,… Read more »

Yoni
Yoni
7 months ago

Just installed Divi and can’t see the theme builder in the left hand WordPress menu under the newly added Divi heading. User permissions have been confirmed and safe mode did not yield any improvements. Anyone have any ideas?

M Akram Muflih
M Akram Muflih
7 months ago

This helped me. I was searching for a solution to a problem that I was unable to explain to even Google but here I found its solution.

Arman
5 months ago

Relay helpful !
Thank’s for your informative blog.

Sarah Austin
5 months ago

Very useful! Turning off static CSS file generation put an end to a frustrating 3 days of backwards & forwards with the hosting people, I wish we’d found your article sooner 🙂 Thanks

Marieke
3 months ago

Hello, I do not see the ‘CLEAR’ button: Go to Divi>Theme Options>Builder>Static CSS File Generation and select “Clear”.

nani
nani
3 months ago

I can’t see some of the Css on my page, It’s like broken. How can i fix it? Slide image missing on full width slider

Barry
Barry
2 months ago

Great article just what I was looking for. In the last section things to avoid you say not to install Divi builder with the theme. I always do this so would be interested to know why you do not think this is a good idea.

Barry
Barry

Hi Thanks for the reply I had misunderstood I only start from the Theme I don’t also add the builder.

Tom
Tom
9 days ago

Why you do not recommend bluehost to work with DIVI?

Shop Our Divi Products!

Child Themes • Plugins • Layouts

Visit The Shop

become partners with Pee Aye Creative

Partner With Us

We are looking for you!

Learn More

Divi Tutorials On YouTube

Join over 3,700 others and subscribe to our helpful Divi videos!

Visit Our Channel

Pin It on Pinterest

0

Your Cart