How To Fix Issues and Problems With Divi Theme or Builder

How to Fix Divi – A Complete Guide To Solve Issues and Problems with Divi

The complete guide on how to solve issues and problems with the Divi Theme or Builder from Elegant Themes. Learn which steps to take to fix Divi!

#2. Enable Safe Mode

A good way to find out what is causing the problem with your Divi website is to go to Divi>Support Center and toggle on the setting for “Safe Mode.” Keep this on and go see if the problem is still happening.

Enabling Safe Mode will temporarily disable features and plugins that may be causing problems with your Elegant Themes product. This includes all Plugins, Child Themes, and Custom Code added to your integration areas. These items are only disabled for your current user session so your visitors will not be disrupted. Enabling Safe Mode makes it easy to figure out what is causing problems on your website by identifying or eliminating third party plugins and code as potential causes.

 Often the problem is due to a plugin conflict. You will have to narrow it down and see which one is the cause. Try to remember the most recent updates or new installations and check those first. Ironically, you will need to turn off Safe Mode in order to test your plugin conflicts. The only way to narrow it down is to deactivate your plugins and re-activate them one by one, checking for the problem after each one.

#3. Update PHP Version

WordPress recently raised the minimum PHP version and it sent some people scrambling. Why? Mostly because the hosting accounts were poor, which resulted in unmonitored PHP versions. It is very important to be sure you are using the recommended PHP version with Divi, and you can find that in the Support Center. It will say something like, We recommend 7.2 or higher for the best experience.

#5. Check the System Status

You need to make sure your hosting configuration is compatible with Divi. To do this, go to Divi>Support Center and look at the System Status. You can choose to show the full report or even copy the report to send to your web hosting or Divi support.

Check the Divi system status for minimum requirements

#6. Use the Version Rollback Feature

If you find yourself on a version with bugs, go ahead and use that super handy new feature to go back to the previous version. You can find this in Theme Options under the Updates tab.

Divi version rollback feature

#7. Contact Support

First determine as best as possible where the issue is, whether it is WordPress or Divi related. If the issue appears to be WordPress related, often your hosting support will help you troubleshoot and fix issues. If they don’t, see point #5 about new hosting.

If the issue is Divi related, contact elegant Themes support first. They will be able to know where the problem is and what steps to take next. Depending on what they find, they may refer you to your hosting provider.

Pro Tip: I usually go ahead and give the support agent what I know they will ask for before they ask. It could save you hours of time.

  1. Go to the Divi>Support Center and turn on the Remote Access toggle.
  2. Turn on the Activate Full Admin Privileges toggle
  3. Copy the support token
  4. Paste the support token in the support chat
  5. Copy and paste the admin url in the support chat (yourwebsite.com/wp-admin/)
Divi Support Center

Things To Avoid

  • Don’t use notoriously bad hosts like Godaddy, Bluehost, iPage, etc.
  • Don’t install the Divi Builder with the Divi Theme
  • Don’t update right away. Let’s say version 4.8 comes out. Wait until 4.8.3 for example. This gives the developers time to address any bugs and issues with the bigger update.
  • Don’t have multiple tools doing the same thing. If you have a plugin that minifies CSS, turn off the Minify CSS toggle in Theme Options.
  • Don’t complain in the Facebook groups. Often the problem is one on this list, so be sure you have thoroughly completed all checks first.
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Nelson Lee Miller (aka The Divi Teacher)

Nelson is the owner of Pee-Aye Creative Co in the beautiful state of Pennsylvania. He loves helping small businesses, exploring, building websites with Divi, and teaching others.

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9 months ago

[…] Read More […]

galo
galo
9 months ago

What hosting do you suggest to use with WordPress with Divi Themes

Nelson Lee Miller
Nelson Lee Miller
Reply to  galo
9 months ago

Hi Galo,
So far I only have two hosting companies that I recommend for Divi. The one is mentioned in #4 of the article above, which is Siteground. The other would be Cloudways, which allows you to use cloud hosting with Google, AWS, Digital Ocean, etc.

Chaz DeSimone
7 months ago

Nelson, this article has put my business and life back into gear. I’ve been running Divi on Bluehost for several years, but recently all my sites were suspended due to a phishing attack on just one site. (I can understand that, so it doesn’t spread throughout their server.) I’d been considering a better host for WordPress, and SiteGround (even with their ugly logo which undermines their credibility–I’m a logo designer) was in the lead with WPEngine. WPE is just too expensive, and SG sounded like a good choice–especially after a delightful, hour-long helpful chat with Nikol S, senior sales rep,… Read more »

Yoni
Yoni
2 months ago

Just installed Divi and can’t see the theme builder in the left hand WordPress menu under the newly added Divi heading. User permissions have been confirmed and safe mode did not yield any improvements. Anyone have any ideas?

M Akram Muflih
M Akram Muflih
2 months ago

This helped me. I was searching for a solution to a problem that I was unable to explain to even Google but here I found its solution.

Arman
12 days ago

Relay helpful !
Thank’s for your informative blog.

Sarah Austin
8 days ago

Very useful! Turning off static CSS file generation put an end to a frustrating 3 days of backwards & forwards with the hosting people, I wish we’d found your article sooner 🙂 Thanks

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