How To Fix Divi Issues and Problems Tutorial by Pee Aye Creative

How to Fix Divi – A Complete Guide To Solve Issues and Problems with Divi

The complete guide on how to solve issues and problems with the Divi Theme or Builder from Elegant Themes. Learn which steps to take to fix Divi!

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How To Clear Divi Website Cache Tutorial by Pee Aye Creative

#2. Re-Save Permalinks

When you have problems with our Divi website, flushing your WordPress permalinks could be the trick you need to solve the problem, and it is very easy to do. Re-saving permalinks can solve several types of issues, but it is hard to narrow it down to a list. Most commonly, problems with permalinks can occur in your WordPress site after you’ve made huge changes to your site structure, or you have migrated your website to a new server. Sometimes, it can just happen whenever a new custom post type is added through a plugin or code, or when troubleshooting 404 errors. 

From the WordPress dashboard, go to “Settings>Permalinks.”

How to save permalinks in Divi

You don’t even have to make any changes for it to take effect, just click the blue button that says “Save Changes” and you are done.

reset your permalinks in Divi

By doing this, you forced your website to flush the permalink and rewrite rules. This may seem like a strange troubleshooting step, It is just like restarting your smartphone or laptop, and it  saves the day more times than you would think! It may or may not solve your specific issue, but doing this simple step will help you narrow it down. Besides, it is one of the easiest things to do, so well worth trying.

#3. Check the System Status

You need to make sure your hosting configuration is compatible with Divi. To do this, go to Divi>Support Center and look at the System Status. You can choose to show the full report or even copy the report to send to your web hosting or Divi support.

Divi Theme Support Center System Status

IMPORTANT NOTE: If you do not get these green dots by default, you need to seriously consider a better hosting provider.

Having all of these items green is essential for solving any issue or problem you are having with Divi! If any of these are red, then you will have endless trouble until you make the necessary changes to the hosting server.

Update PHP Version

WordPress recently raised the minimum PHP version, and it sent some people scrambling. Why? Mostly because the hosting accounts were poor, which resulted in unmonitored PHP versions. It is very important to be sure you are using the recommended PHP version with Divi, and you can find that in the Support Center. It will say something like, “We recommend 7.2 or higher for the best experience.”

#4. Enable Safe Mode

A good way to find out what is causing the problem with your Divi website is to go to Divi>Support Center and toggle on the setting for “Safe Mode.” Keep this on and go see if the problem is still happening.

enable safe mode in Divi

Here you will see the following message explaining what Safe Mode does.

Enabling Safe Mode will temporarily disable features and plugins that may be causing problems with your Elegant Themes product. This includes all Plugins, Child Themes, and Custom Code added to your integration areas. These items are only disabled for your current user session so your visitors will not be disrupted. Enabling Safe Mode makes it easy to figure out what is causing problems on your website by identifying or eliminating third party plugins and code as potential causes.

Keep this setting enabled and go check your site to see if the problem is still happening. If the issue is still there, then you should contact Elegant Themes support and be sure to tell them that the issue happens when Safe Mode is enabled (this will help speed up the support process).

However, often the problem is due to a plugin conflict. Ironically, you will need to turn off Safe Mode in order to test your plugin conflicts in the next step.

#5. Check For Plugin Conflicts

If the issue disappeared when you enabled Safe Mode, this means that it is not caused by Divi and therefore is not the responsibility of the Divi support to help. This usually means the issue is caused by a plugin conflict. The main goal here is to narrow it down and see which one is causing whatever issue you are facing. The only way to narrow it down is to deactivate your plugins and re-activate them one by one, checking for the problem after each one. This can be a frustrating manual process, but currently there is no other way to know for sure, and you will just need to persevere through it. Try to remember the most recent plugin updates or new installations that you may have done prior to seeing the issue, and check those first. 

#6. Check Browser Extensions

I have not personally had this issue, but I have heard reports from others that browser extensions can cause issues with the Divi Builder loading. For example, ad blockers can cause conflicts. When troubleshooting an issue with Divi, it is best to disable the browser extensions. This will help narrow the problem down, and could be an easy fix.

Pro Tip: I use a Chrome extension called Extensity to toggle all my extensions on and off. This saves a lot of time and makes testing for issues very fast.

We created a full post and video about the different types of hosting available. We also list the hosts that are compatible with Divi and those which are not. 

What Is The Best Hosting Provider For Divi Websites

What Is The Best Recommended Divi Hosting Provider Complete Guide by Pee Aye Creative

#8. Use the Version Rollback Feature

If you happen to find yourself on a version with bugs, go ahead and use that super handy new feature to go back to the previous version. You can find this in Theme Options under the Updates tab.

Divi version rollback feature

To avoid needing to use this, be patient when updating. Don’t update the first day. Wait at least a weak unless it is a security update.

#9. Contact Support

First determine as good as possible where the issue is, whether it is WordPress or Divi related. If the issue appears to be WordPress related, often your hosting support will help you troubleshoot and fix issues. If they don’t, see point #5 about new hosting.

If the issue is Divi related, contact elegant Themes support first. They will be able to know where the problem is and what steps to take next. Depending on what they find, they may refer you to your hosting provider.

Pro Tip: I usually go ahead and give the support agent what I know they will ask for before they ask. It could save you hours of time.

  1. Go to the Divi>Support Center and turn on the Remote Access toggle.
  2. Turn on the Activate Full Admin Privileges toggle
  3. Copy the support token
  4. Paste the support token in the support chat
  5. Copy and paste the admin URL in the support chat (yourwebsite.com/wp-admin/)
Divi Support Center

Things To Avoid

  • Don’t use notoriously bad hosts like Godaddy, Bluehost, iPage, etc.
  • Don’t install the Divi Builder with the Divi Theme
  • Don’t update right away. Let’s say version 4.8 comes out. Wait until 4.8.3 for example. This gives the developers time to address any bugs and issues with the bigger update.
  • Don’t have multiple tools doing the same thing. If you have a plugin that minifies CSS, turn off the Minify CSS toggle in Theme Options.
  • Don’t complain in the Facebook groups. Often the problem is one on this list, so be sure you have thoroughly completed all checks first.

RELATED: How To Properly Ask For Help In Divi Facebook Groups

How To Properly Ask For Help In A Divi Facebook Group Tutorial Guide by Pee Aye Creative
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Last updated Nov 10, 2021 @ 4:01 pm

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Nelson Lee Miller (aka The Divi Teacher)

Nelson is the owner of Pee-Aye Creative in the beautiful state of Pennsylvania. He loves helping small businesses, exploring outdoors, building websites with Divi, and teaching others.

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50 Comments

  1. galo

    What hosting do you suggest to use with WordPress with Divi Themes

    Reply
    • Nelson Lee Miller

      Hi Galo,
      So far I only have two hosting companies that I recommend for Divi. The one is mentioned in #4 of the article above, which is Siteground. The other would be Cloudways, which allows you to use cloud hosting with Google, AWS, Digital Ocean, etc.

      Reply
  2. Chaz DeSimone

    Nelson, this article has put my business and life back into gear. I’ve been running Divi on Bluehost for several years, but recently all my sites were suspended due to a phishing attack on just one site. (I can understand that, so it doesn’t spread throughout their server.) I’d been considering a better host for WordPress, and SiteGround (even with their ugly logo which undermines their credibility–I’m a logo designer) was in the lead with WPEngine. WPE is just too expensive, and SG sounded like a good choice–especially after a delightful, hour-long helpful chat with Nikol S, senior sales rep, and signing up for 3 years which cost only $214. They migrated my most important, and most complex, Divi site quickly and effectively. I was thrilled about that. But there are a few quirks that have shown up, and although I try to fix things on my own (with limited tech knowledge which is why I like Divi–like I said, I’m a designer), even following help you’ve given here which I never knew about, I can’t find a certain problem. I was afraid maybe SiteGround was a mistake.

    Then I got to your statement “One of the best hosting providers for standard small business Divi websites is Siteground. They understand Divi and will even optimise your server specifically for the needs and requirements of Div if you ask.” Wow, that was not only a relief and validation that I chose the right host, but that part about “if you ask” really gives me hope. I’m still going to write down all the problems and questions before I contact SG and/or Divi, but I will definitely ask SG to optimise for Divi.

    I have subscribed to your blog. Thank you, Nelson. I wish I could send you a special poster that I created called “Up & Running” which is what your article is all about, but first I have to migrate the website that has the poster to my new wonderful host. I’ll send you the link once that’s done.

    Reply
    • Nelson Lee Miller (aka The Divi Teacher)

      Hey Chaz,
      Your kindness is overwhelming, thank you so much for taking the time to share this! I do hope you have as great of an experience with Siteground as I have! Let me know how it all works out! Thanks again! 🙂

      Reply
  3. Yoni

    Just installed Divi and can’t see the theme builder in the left hand WordPress menu under the newly added Divi heading. User permissions have been confirmed and safe mode did not yield any improvements. Anyone have any ideas?

    Reply
  4. M Akram Muflih

    This helped me. I was searching for a solution to a problem that I was unable to explain to even Google but here I found its solution.

    Reply
  5. Arman

    Relay helpful !
    Thank’s for your informative blog.

    Reply
  6. Sarah Austin

    Very useful! Turning off static CSS file generation put an end to a frustrating 3 days of backwards & forwards with the hosting people, I wish we’d found your article sooner 🙂 Thanks

    Reply
  7. Marieke

    Hello, I do not see the ‘CLEAR’ button: Go to Divi>Theme Options>Builder>Static CSS File Generation and select “Clear”.

    Reply
  8. nani

    I can’t see some of the Css on my page, It’s like broken. How can i fix it? Slide image missing on full width slider

    Reply
  9. Barry

    Great article just what I was looking for. In the last section things to avoid you say not to install Divi builder with the theme. I always do this so would be interested to know why you do not think this is a good idea.

    Reply
      • Barry

        Hi Thanks for the reply I had misunderstood I only start from the Theme I don’t also add the builder.

  10. Tom

    Why you do not recommend bluehost to work with DIVI?

    Reply
    • Jojo

      I have been using Divi on Bluehost for a while and haven’t faced any issues so far. I don’t think you can blame a host like that.

      Reply
      • Nelson Lee Miller (aka The Divi Teacher)

        Hi Jojo,
        Do you mean I cannot state that a certain host does not meet Divi recommendations? I’m confused, why could I not state that?

        I’m glad to hear you are not noticing any issues with your host. Does the slow loading and and especially the slow Divi Builder loading bother you? I’m guessing you do not realize if you are used to it, but if you want to prove me wrong purchase a free trial at a recommended host, migrate the site, and compare 🙂

  11. Eddie

    Thanks Nelson great article and helped me find the problem I had.

    Regards Eddie

    Reply
  12. Lovely Fellow

    Good experience, Thanks for sharing this!

    Reply
  13. Lobo

    You’re awesome Nelson. Rolling back solved a text editing bug for me. Thanks!

    Reply
  14. Dick Ockers

    Dear Nelson, I have a problem with DIVI. I can not save my progress in work, when I do I get a X sign… I did tell the DIVI team. And no solution. What I like to know, if something bad happens, is restarting the project, with a fresh DIVI theme and a new WP a good solution? I am just currious in how you would approch a problem with no solution. Thank you.

    Reply
  15. Lisa Stewart

    I use Siteground and just learned that I can flush my cache via their Dynamic Cache. Frustrating hours of trying to go thru the gauntlet of suggestions were alleviated by one push of the button.

    Reply
  16. Janos

    Thank you, this is very helpful!

    Reply
  17. Matt

    Booooooooooooooody hell!!
    I was about to blow myself up!!!! You saved me!!!!!!!!!
    For me it was: “Re-Save Permalinks”

    Reply
    • Hemant Gaba

      Hey Matt,
      We are glad that our guide helped you in solving the issue.

      Please let us know if you need any other assistance. 🙂

      Reply
  18. Justin

    Hey Nelson, great article! I have been experiencing an error with the visual builder while working locally (local by flywheel). My text boxes will appear empty at first and when I close them and reopen I keep receiving an error saying “Oops! an error has occurred…”. I followed all your steps and I was able to get it working after following step #5. By activating safe mode it works, but I wasn’t able to determine the problem. I deactivated all plugins and removed all custom CSS individually while out of safe mode and could not find a solution. Currently I have no plugins activated, no custom CSS, and rolled back Divi with no solution. Do you have any suggestions?

    Side note; this was originally a cloned site and I didn’t experience this problem until after I loaded a Divi template to a new page from Divi’s free “marketplace” within the Divi builder. I don’t think that would have specifically caused an issue, but it did happen after that process. Thank you!

    Reply
    • Hemant Gaba

      Hi Justin,

      If everything is working fine with save mode on then there are three possibilities of error that we expect, first is the plugin conflict, the second is the Custom codes in Divi > Theme Options Custom CSS Panel and Divi > Theme Options > Integrations, and last the Child theme conflict.

      If you are using and child themes so please deactivate that and if there is any custom code, remove that after saving it somewhere else and then see if the error goes or not.

      Let us know if that helps. 🙂

      Reply
  19. alan gregory

    Good article. wish id seen before the company i work for purchased Blue Host hosting

    Reply
  20. larrystew67

    Love your tips! I’m having an issue with my submenu. I’ve styled it with CSS, but on hover it drops down correctly, but then as you move over a link, it redraws, so there’s a split second where it disappears and comes back. Everything functions correctly, but that redraw is annoying. Any ideas? Here’s the link: https://newarea3.handbellmusicians.org/

    Reply
    • Hemant Gaba

      Hi Larry,

      In the CSS snippet that you used where the selector is this .et_pb_menu li ul, change the first margin value from 15px to 11px and the issue will get resolved.

      Let me know how it goes.

      Reply
  21. Lars Krusche

    Hi Nelson
    I really love your tutorials and tips.
    May I ask you something? I am a bit frustrated with my Windows PC (Windows 10, AMD 7, 32GB RAM, 8GB Graphic card) The visual builder is so slow. When I took the new MacBook Air 16GB from my wife it is so fast.
    Do you know this difference? I am thinking to sell my Windows PC and buy an Apple Mac mini 16GB.
    Thanks for short feedback.
    All the best, Lars

    Reply
  22. Kevin

    Thanks for the article!

    Just a heads up that the Chrome Browser Extension is “Extensity” not “Entensify” 👍

    Reply
  23. Anthony

    I landed here looking for any info on this issue – When I add a divi layout block inside the gutenberg editor it seems fine initially. But then when I re-edit the post later the entire thing has switched to the ‘this layout is built with the divi editor’ mode and it covers all the gutenberg content. If I hit either ‘edit with divi’ or ‘return to default editor’ it completely clears the gutenberg page and deletes all my content.

    The only way to prevent this I can see is to never use the divi layout block. I’m also thinking to do a complete refresh install of everything to see if it shakes the issue. Any ideas?

    Thanks for all the content – your site/channel has been very useful!!

    Reply
    • Hemant Gaba

      Hi Anthony,

      I understood the issue and I would suggest you keep the content in the Default editor and don’t enable Divi Editor so this way whenever you go and edit the post, it will be easy for you to change the content. Now of course you want to design the page using Divi so for that go to Divi > Theme Builder and create a template there for that specific post or for All the posts and design the page accordingly and the place where you want to add the content you wrote, in the design, use Post Content Module at that place.

      Let me know if that helps. 🙂

      Reply

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