Support

We Are Happy To HelpYou With Our Divi Products

We care about your experience with our products. If you can’t find what you need in the help center, or are facing a technical issue, we’re happy to help!

👋 Hello, I’m Nelson Miller, the owner of this company. I’m sorry if you are facing some technical issue with our products! Please share as many details as you can with us in the form below, and we’ll take a look and will be happy to help get it resolved as soon as possible!

Support Form

What is your product support request about?

Where did you purchase the product?

Directly From Pee-Aye Creative's Website

The Divi Marketplace

Other 😉

Which type of product is this about?

Which plugin is this about?

Which child theme or layout is this about?

Please confirm the following items before proceeding with your plugin question:

I followed the Getting Started guide step-by-step, but could not find the solution I need.

I checked all relevant documentation guides linked in the left sidebar but couldn’t find the information I need.

I used the search bar at the top of the page to search the plugin documentation but still couldn’t find what I need.

I carefully reviewed each of the FAQs, but they weren’t applicable to my question.

Please confirm the following items before proceeding with your plugin issue:

I am familiar with the support policy and how to ask for support, and agree with the terms.

I followed the Getting Started guide step-by-step, but could not find the solution I need.

I checked all relevant documentation guides linked in the left sidebar but couldn’t find the information I need.

I used the search bar at the top of the page to search the plugin documentation but still couldn’t find what I need.

I carefully reviewed each of the Troubleshooting & FAQs, but they didn’t help or weren’t applicable to my issue.

Please confirm the following items before proceeding with your child theme question:

I followed the Getting Started guide step-by-step, but could not find the answer I need.

I checked all related documentation guides but couldn’t find the information I need.

Please confirm the following items before proceeding with your child theme issue:

I am familiar with the support policy and how to ask for support, and agree with the terms.

I followed the Getting Started guide step-by-step, but could not find the solution I need.

I checked all related documentation guides but couldn’t find the information I need.

What is your question about our plugin?

Thank you for confirming that you've reviewed the relevant documentation and troubleshooting steps. Apologies if there was any oversight on our part; we’re here to help, and will update our docs as needed based on your question! Please provide a detailed description of your question or concern here, and we'll be happy to assist you!

What is your question about our child theme?

Thank you for confirming that you’ve reviewed the relevant documentation and troubleshooting steps. 👍

We understand you're experiencing a technical issue with our plugin, and we want to resolve it as quickly as possible. Please remember that many common issues can be related to caching, plugin conflicts, custom code, or even hosting-related concerns.

If the problem seems related to Divi itself, we recommend reaching out to Elegant Themes Support for assistance. On the other hand, if you suspect there might be an issue with your hosting environment or PHP compatibility, we suggest contacting your hosting provider.

To help address common problems, we’ve created a helpful resource titled How To Fix Divi, which offers simple solutions for the most frequent issues. Additionally, we’ve developed an in-depth guide called the Divi Troubleshooting Trail Guide—a unique series of step-by-step instructions designed to guide you through resolving typical problems. We believe these resources will be useful and encourage you to explore them.

After considering those points, do you think the issue is specifically related to our plugin?

If so, we're absolutely here to help! Please continue filling out this form, and we’ll work to get this resolved for you.

Yes, I do believe the issue is related to the plugin.

Thank you for confirming that you’ve reviewed the relevant documentation and troubleshooting steps. 👍

We understand you're experiencing a technical issue with our child theme, and we want to resolve it as quickly as possible. Please remember that many common issues can be related to caching, plugin conflicts, custom code, or even hosting-related concerns.

If you believe the issue is specifically related to our child theme, we're absolutely here to help! Please continue filling out this form, and we’ll work to get this resolved for you.

After considering those points, do you think the issue is specifically related to our child theme?

If so, we're absolutely here to help! Please continue filling out this form, and we’ll work to get this resolved for you.

Yes, I do believe the issue is related to the child theme.

Describe the technical problem you are facing with our plugin.

Be Specific: Try to use the correct technical terms and mention the exact setting names you're using.
Provide Enough Details: The more information you share, including any error messages or unusual behavior, the easier it will be for us to understand and troubleshoot the issue.
Steps To Reproduce: If possible, include simple steps for us to reproduce the issue.
Recent Changes: Note any recent changes on your site like updates that might have affected the functionality.

Describe the technical problem you are facing with our child theme.

Describe the element or feature in our child theme that is causing the issue. Since this product is a template for Divi, it's uncommon for the issue to be related to the child theme. However, if you believe that's the case, please provide detailed information to help us understand and troubleshoot the problem.

What happens when all other plugins are deactivated except this one?

Temporarily deactivating all other plugins is an essential step to check for conflicts and isolate the issue, as described clearly in the Troubleshooting & FAQs page of our documentation. If temporarily deactivating the other plugins resolves the problem, it indicates a conflict with one of them. To identify the conflicting plugin, reactivate each plugin one-by-one, refreshing the page each time to see if the issue still happens. Please let us know the result of this process. We will require the answer to this question, so if it is not given here, we will ask before being able to proceed. NOTE: If you cannot do this on the live site, we totally understand—please test on a fresh copy of the staging site instead.

What happens when you deactivate our plugin? (check when issue is not clearly related to our plugin)

This question is only relevant for specific situations. When there is some issue on the site that is not clearly related to our plugin, deactivating our plugin can help determine if it’s causing the issue. If the problem continues after deactivating our plugin, it’s likely unrelated to us. If the issue only occurs when our plugin is active, this information will help us address it more effectively, so please let us know the result.

What happens when you deactivate our plugin (and check the display from The Events Calendar instead)

Please temporarily deactivate the Divi Events Calendar to confirm whether our plugin is causing the issue. While this may seem counterintuitive, it is an important step to verify if the problem is related to our plugin. This step is particularly important due to the way Divi, The Events Calendar, and Divi Events Calendar work together. If you’re experiencing issues such as events not displaying in our modules, problems editing or publishing event pages in The Events Calendar, theme builder issues in Divi, or issues with calendar subscriptions, it’s crucial to follow this step. By deactivating our plugin, you can compare if the issue happens in the default display of the events in The Events Calendar when our modules are not in use. Please disable any relevant Divi Theme Builder template used on the events archive or single event pages to reveal the default display from The Events Calendar. This comparison helps to identify if the core issue lies within The Events Calendar itself, or only within our modules. If the issue persists after deactivating our plugin, it suggests that our plugin is not the cause. Conversely, if the problem only occurs when our plugin is active, it indicates that our plugin might be involved and will require further investigation.

Which version number of the plugin do you have installed?

Please do not say "latest" as this is very subjective and we will need to ask again to confirm. Providing the version number is crucial as we frequently release updates to address known issues and bugs. This information helps us ensure you are using the latest version and assists us in troubleshooting effectively.

Please share the link to the specific page where the issue with our plugin occurs.

Providing a link to the relevant page is crucial for troubleshooting. It allows us to see the issue firsthand and diagnose it more accurately. Including this link is one of the most helpful and essential steps when requesting technical support.

Please share the link to the specific page where the issue with our child theme occurs.

Upload screenshots to help us better understand and visualize the plugin issue.

Choose File(s)

Upload screenshots to help us better understand and visualize the child theme issue.

Choose File(s)

Upload any relevant screenshots to help us better understand and visualize the plugin question.

Choose File(s)

Upload any relevant screenshots to help us better understand and visualize the child theme question.

Choose File(s)

Paste the link to a screen recording video to help demonstrate the plugin issue.

A short video is an excellent way to provide detailed context and visuals, and it can also show aspects of the WordPress backend or settings in the Divi Visual Builder that we can't see unless logged in. We recommend using Loom's browser extension or a similar tool for recording your video. This method allows you to record and share the video without needing to send the file itself. You can learn more about Loom on their website

Paste the link to a screen recording video to help demonstrate the child theme issue.

Paste the link to a screen recording video to help demonstrate the plugin question.

Paste the link to a screen recording video to help demonstrate the child theme question.

What feature request or idea do you have to share?

We’re excited to hear your ideas! Please describe your feature request in detail, including any specific functionality or improvements you’d like to see. Your input is valuable and helps us improve our products.

What is your account or billing question about?

Okay sure, please be sure to check our Product License Key Management guide before continuing.

If you cannot find the answer to the question there, please continue to submit this form.

Okay sure, please be sure to check our Product Refund Policy before continuing.

If the issue meets one of the requirements, please continue to submit this form.

You have reached Pee-Aye Creative, a vendor selling our products on the Divi Marketplace.

It looks like your inquiry is related to the Divi Marketplace. Please note that we do not have access to your Elegant Themes account or Divi Marketplace orders, as they are managed separately by their store, and all related matters are handled exclusively by them.

For more information, please refer to their Customer FAQ document. You can also reach the Divi Marketplace directly through the Elegant Themes support chat on their website, where their team will be happy to assist you.

If your question is unrelated to the Divi Marketplace, please select the "Something Else" option from the "What is your account or billing question about?" dropdown.

If you have a question about our product or need technical support, please choose "General Question" or "Technical Problem" from the "What is your product support request about?" dropdown, and we’ll be happy to assist!

Take care,
~ Nelson Miller
Owner, Pee-Aye Creative

Please explain the reason for the refund request.

Please let us know what you need!

What is your order number?

Okay sure, which course is this about?

Okay sure, let us know how we can help?

First Name

Last Name

Email Address

If you already have an account with us, please use the same email address associated with your orders. This will help us locate your account more quickly and assist you more efficiently.

Support

We Are Happy To HelpYou With Our Divi Products

Get Access To Everything

Join Our Membership. You’ll Love It!

Company & Brands

Products

Customers

Divi Resources