Troubleshooting
If you are facing a technical issue with the Divi Search Helper, please check the troubleshooting steps listed below. If the outcome of following the steps below point to an issue with our plugin specifically, please send us a support message. When contacting our support, be sure to let us know if you have already tried these steps to avoid any unnecessary back-and-forth messages.
👉 General Troubleshooting Steps
Step 1: Clear Cache
We get hundreds of support tickets that are literally just a matter of cache on your site. Cache is a good thing, but it is meant to help on sites that are not changing. But when you are setting up plugins like ours or working in Divi, you need to be clearing the cache all the time. Please check our complete guide on how to clear cache in Divi.
Step 2: Deactivate All Plugins Except Divi Search Helper
When working with a 3rd party plugin like ours, the first troubleshooting step is to deactivate all other plugins to isolate the issue and eliminate any conflicts. If this solves the issue, it means the issue is caused by a conflict with another plugin. You can find the plugin that is conflicting by activating your plugin one-by-one, and refreshing the page each time to see if the issue still happens.
Step 3: Deactivate Our Divi Search Helper Plugin
You can also test the opposite scenario. If you are facing an issue and are not sure if it is caused by our plugin or not, you can deactivate our plugin and test if the issue only happens when our plugin is active. If the issue continues after our plugin is deactivated, then the issue is not related to our plugin.
Step 4: Let us know if you have completed these steps when you contact our support.
If you have not completed these steps when you contact us, we will ask you about them before we can go any further. So just a heads-up, it will save us both time if these troubleshooting steps are completed first and if you let us know you have done them. Thanks so much!
FAQs
If you have questions not covered in our documentation, please check the frequently asked questions list below. We always keep this list updated as we notice customers facing the same questions. If your question is not listed here or in the other docs, feel free to send us a message, and we’ll be happy to help.
How does this plugin work?
The plugin adds new custom settings perfect integrated directly into the existing Divi Search module. Whenever the plugin is active, helpful new settings will automatically appear inside the Search module.
Is this a new module?
Nope! This is not a new module, but rather an upgrade to the existing Divi Search module. The great part about our unique approach to plugins is that you can install or remove this plugin without adding or removing any existing Search modules!
Does it have live AJAX search results?
Yes, this very exciting feature was added in version 2.0 and is incredible! You can set the search module to show the results in a dropdown below the input field that instantly shows the live results in a beautiful, fully customizable dropdown.
Why is there no visual preview?
Please note that Divi unfortunately cannot render a preview of our custom settings inside the Visual Builder. The custom settings provided by our plugin will take effect on the frontend when you exit the builder.
In the future, we expect Divi version 5.0 to be able to render custom settings, but until then we cannot do anything about it. We recommend keeping your page open in two separate tabs in your browser, one with the Divi builder enabled, and the other on the frontend. Whenever you save changes in the builder, you can immediately refresh the other tab to see the changes take effect.
We apologize for this inconvenience, but hope you can appreciate the value of our helpful and innovative features! The unique nature of our plugin which modifies the existing Divi Builder is too far ahead of its time! 😊
Does this work with the Divi Builder plugin?
Yes, all the settings added by our plugin are added in the existing Divi Search module, which is available in the Divi theme, Extra theme, and Divi Builder plugin when using another theme. The only settings that would be limited with the Divi Builder plugin are settings related to the Theme Builder search results template, because the Theme Builder is not included in the Divi Builder plugin. However, you can simply use our live AJAX search results dropdown, which actually makes this more compatible with using the Divi Builder plugin than without it.
Why is the search results URL so long?
The length of the search results URL in our Divi Search Helper plugin might seem extensive, but it’s simply a reflection of how the web operates, particularly within the WordPress environment. When you perform a search and refine your criteria, such as included posts, number of results, and sorting order, each of these parameters is appended to the URL.
This practice is not unique to our plugin; it’s inherent to WordPress itself. If you closely examine the URL, you’ll notice references to each criterion you’ve selected. Even without our plugin activated, WordPress includes search parameters in the URL by default.
The purpose of our plugin is to enhance the search functionality by providing additional options for refining search results. Consequently, as you add more criteria to fine-tune your search, the URL naturally becomes longer to accommodate these additional parameters.
If you’re curious about the impact of our plugin, you can easily confirm this by deactivating it and observing that the default WordPress search also includes parameters in the URL.
We designed the Divi Search Helper plugin to empower users with more control over their search experience, allowing for precise and tailored results based on individual preferences and criteria.