Troubleshooting
If you are facing a technical issue with the Divi Assistant, please check the troubleshooting steps listed below. If the outcome of following the steps below points to an issue with our plugin specifically, please send us a support message. When you reach out for support, we will ask about the results of these troubleshooting steps to better understand and resolve the issue.
👉 General Troubleshooting Steps
Step 1: Deactivate All Plugins Except Divi Assistant
When troubleshooting an issue with our plugin, it’s essential to determine whether there is a conflict with another plugin. To do this, please deactivate all other plugins on your site, leaving only the Divi Assistant active. If deactivating the other plugins resolves the issue, it indicates a conflict with one of them.
To identify which plugin is causing the conflict, start by reactivating each plugin one at a time. After reactivating each plugin, refresh the page to check if the issue still happens. Continue this process until you find the plugin that triggers the problem.
Once you’ve identified the conflicting plugin, please let us know the details so we can provide further assistance.
If the issue is still happening with only our plugin active, it suggests the problem may not be related to a conflict and will require further investigation.
Step 2: Deactivate Our Divi Assistant Plugin
Please temporarily deactivate the Divi Assistant to confirm whether our plugin is causing the issue. While this may seem counterintuitive, it is an important step to verify if the problem is related to our plugin.
If the issue persists after deactivating our plugin, it suggests that our plugin is not the cause. Conversely, if the problem only occurs when our plugin is active, it indicates that our plugin might be involved and will require further investigation.
🔧 Common Issues
Below is a list of common issues you may encounter when using this plugin. Please review the solutions or explanations provided for any issues that are relevant to your situation.
The Divi Assistant Interface Does Not Load
If you are getting a white screen with a loading spinner after installing and trying to access the Divi Assistant interface, this is due to the site permalinks. Simply go to your WordPress Settings>Permalinks and set them to Post Name. If they are set to Plain it will cause the issue.
We also had one customer tell us that they faced this issue but after clearing the cache it was resolved.
I have the membership, but cannot find the license key
We seem to be getting this question a lot, so I wanted to address it here. If you are a member of our Divi Adventure Club, please find the license keys for the products under the parent order. They will not be shown under any renewal order or subscription page. You can learn more in our License Key Management guide.
Extra Spacing Showing Around The Carousel Or Slides
If you notice unwanted spacing around the carousel or individual slides, or if you’re trying to create a fullscreen carousel or slider, you may need to adjust some default spacing values:
- General Settings: Go to the General Settings toggle and set the default spacing values to 0.
- Design Settings: Go to the Design Settings toggle and set the default slide spacing to 0.
These default spacing values are designed to give a polished look for regular carousels but may need adjustments for fullscreen layouts or to suit your specific preferences.
FAQs
If you have questions that are not addressed in our documentation, please review the frequently asked questions listed below. We regularly update this section based on common queries from our customers. If you don’t find the answer you’re looking for here or in our other documentation, feel free to contact us for support, and we’ll be happy to assist you.
How does this plugin work?
Whenever the plugin is active on a site using the Divi Theme, a new menu item appears on the left menu of your WordPress dashboard called Divi Assistant. This opens up the plugin’s user interface where you can enable and access all the settings and features.
The plugins made of various “helpers” which are categories of related features and settings. You can enable or disable any helper or feature.
Keep in mind our plugin is totally separate from Divi and unaffiliated with Elegant Themes, but everything is made specifically for improving your experience working with Divi.
Are there any new modules?
As of now, this plugin does not add any new custom Divi modules. Instead, it offers a unique collection of handy tools and features in both the backend of your site and in the Visual Builder. Future versions will include more and more features directly within existing Divi modules to provided missing features and settings.
Will this plugin affect performance?
The Divi Assistant plugin is very lean and efficient and should not affect performance in any way. This is great for several reasons.
- When the plugin is installed, it is like a blank plugin because no settings are enabled by default
- Each setting is associated with separate code functions. This means the code for each plugin is only activated to run when an individual setting is enabled.
- The code for each setting is typical very small and follows modern web practices
- All the code used in the plugin is very high quality, super efficient, and fully optimized.
Which user roles can access the settings?
The entire Divi Assistant menu and settings UI only show for the WordPress Administrator user role. This prevents other user roles from accidentally changing or tampering with the settings.
What new features are coming?
We don’t have a detailed public roadmap, but we can give you some teasers! One important thing to keep in mind is the foundational changes of Divi 5.0. After that is released, you can expect Divi Assistant to dramatically expand even more with incredible features built directly into the Visual Builder in existing Divi modules. Our ultimate goal is for Divi Assistant to be installed on every Divi site, without question or hesitation, due to the value it brings. If you have a feature suggestion or idea, please let us know!
Does this work with the Divi Builder plugin?
We created Divi Assistant specifically for the Divi theme. Unfortunately, it will not work with the Divi Builder plugin (with another theme).
Does this work with the Extra theme?
We created Divi Assistant specifically for the Divi Theme. However, a lot of the features should work fine when using the Extra theme. Please keep in mind some of the features are only relevant to the Divi theme, and we make no guarantees with the Extra theme.
Is this plugin compatible with Divi 5?
Yes, Divi Assistant is fully compatible with Divi 5 while continuing to work with Divi 4.
If you are still using the Divi 4 theme, you can continue using the latest version of the plugin, and everything will work as before. We will continue to support the Divi 4 version with maintenance updates and bug fixes. All new main features will be developed for Divi 5 only moving forward.
If you are upgrading from Divi 4 to Divi 5, the same plugin file will continue to work, and your existing settings will be migrated to the new backend interface in Divi 5. We recommend reviewing your settings after the update to make sure everything is configured as expected.
If you are installing the plugin for the first time on a Divi 5 site, simply install the latest version and get started right away. You will now have access to the new backend settings interface and the full Divi 5 editing experience, now with visual builder support for our settings.
