Divi Timer Pro

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Divi Timer Pro Countdown Module by Pee Aye Creative

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Troubleshooting and Frequently Asked Questions for the Divi Timer Pro Plugin by Pee Aye Creative

Troubleshooting & FAQs


If you are facing a technical issue with the Divi Countdown Timer Maker, please check the troubleshooting steps listed below. If the outcome of following the steps below point to an issue with our plugin specifically, please send us a support message. When contacting our support, be sure to let us know if you have already tried these steps to avoid any unnecessary back-and-forth messages.

👉 General Troubleshooting Steps

Step 1: Clear Cache

We get hundreds of support tickets that are literally just a matter of cache on your site. Cache is a good thing, but it is meant to help on sites that are not changing. But when you are setting up plugins like ours or working in Divi, you need to be clearing the cache all the time. Please check our complete guide on how to clear cache in Divi.

Step 2: Deactivate All Plugins Except Divi Timer Pro

When working with a 3rd party plugin like ours, the first troubleshooting step is to deactivate all other plugins to isolate the issue and eliminate any conflicts. If this solves the issue, it means the issue is caused by a conflict with another plugin. You can find the plugin that is conflicting by activating your plugin one-by-one, and refreshing the page each time to see if the issue still happens.

Step 3: Deactivate Our Divi Timer Pro Plugin

You can also test the opposite scenario. If you are facing an issue and are not sure if it is caused by our plugin or not, you can deactivate our plugin and test if the issue only happens when our plugin is active. If the issue continues after our plugin is deactivated, then the issue is not related to our plugin.

Step 4: Let us know if you have completed these steps when you contact our support.

If you have not completed these steps when you contact us, we will ask you about them before we can go any further. So just a heads-up, it will save us both time if these troubleshooting steps are completed first and if you let us know you have done them. Thanks so much!

Continuous Refresh Loop


If you happen to have more than one Divi Timer Pro module on the same page, then you would need to add additional cookies. These are based on the CSS divs of the module, so if you add a second module it would be ditp_countdown_timer_1, and if you add a third it would be ditp_countdown_timer 2, etc. So you would add additional cookies corresponding to the number of modules on any given page. So let’s say you have one page on your website with just one timer, but have another page on your website with 4 modules. In this scenario you would exclude the following cookies:


Exclude Cookies From Caching Plugins

If you experience the continuous page refresh loop (on any server other than WP Engine – see below), it means one of your plugins is blocking the cookies. This most likely is caused by a caching or optimization related plugin. You will need to check the settings of any of your installed plugins to find the culprit.

Here is an example of how to exclude cookies in a caching plugin. The example shown in the screenshot is WP Rocket, but other plugins should have similar interfaces that allow you to do this. In the WP Rocket plugin, you can go to Settings>Advanced Rules and paste in the list of cookies above to exclude them from the website cache. This example would be if there are 6 timers on any single page of the website, which is unlikely. If you just have 1 or 2, see the notes above.

screenshot rocknspiritvibes.com 2020.12.21 17_39_12

Exclude Cookies From WP Engine

Unfortunately, WP Engine is infamous for their stance on automatically caching cookies on their server. We have reached out to them about this, hoping to find a workaround, but there is none. Since WP Engine does not have any setting or field for users to excluded cookies from the server cache by themselves (like the caching plugins do), they have informed us that users of our plugin (and other plugins that rely on cookies) need to contact their customer support and tell them to exclude the cookies listed above from their server cache.

Exclude Cookies From SG Optimizer

Unfortunately, SG Optimizer can cause the cookies to be removed as well. There is currently no option to exclude cookies from the cache. We have reached out to them to try to determine if they have a solution or any new feature coming. Meanwhile, you can simply exclude the URL of the page containing the Divi Timer Pro module.

exclude pages from SG Optimizer cache


If you have questions not covered in our documentation, please check the frequently asked questions list below. We always keep this list updated as we notice customers facing the same questions. If your question is not listed here or in the other docs, feel free to send us a message, and we’ll be happy to help.

How does this plugin work?

The plugin adds a new custom Divi module into the existing Divi Visual Builder. Simply go to your Divi Builder layout, click the gray plus (+) icon to add a new module, and select “Divi Timer Pro” to get started. Please check our full plugin documentation for more information about all the features.

Can other elements show or hide when the timer ends?

Yes, the plugin includes features which you can enable in the settings to show or hide any other sections, rows, or modules during the countdown or after it has ended.

Will the timer still be there if a user leaves and comes back?

That depends on the settings applied to the countdown timer. If the timer is still counting down, then yes, it will show. But if it has ended it will depend on the expiry actions you have set up, such as redirecting to another URL, showing a message, showing a button, or totally hiding the countdown timer. If the timer is not hidden, it will show the expired time as zeros. If the timer has ended, what they experience depends on which expiry action you set up such as redirecting, hiding the timer, or showing a message.

How do I edit the page with a timer that has expired and redirected to another page?

If you have a countdown timer which was set to redirect when it expired, and it has already expired, you may find it confusing on how to get to the page to edit it. This is easy, you just have to go to the backend to the All Pages list and find the page. Then click on the “Edit With Divi.”

how to edit a page with a timer that is expired Divi Timer Pro

If the visitor switches browsers, how will the Evergreen timer respond?

If The Browser Does Not Contain The Divi Timer Pro Cookie

If the visitor uses or switches to a new browser that they have not used to view that particular page with the Divi Timer Pro module, then this is a totally new user session, meaning the countdown timer will start like normal.

If the Browser Contains The Divi Timer Pro Cookie

If the visitor uses or switches to a new browser that they have already used to view that particular page with the Divi Timer Pro module, then the following scenarios will happen:

If the Countdown Duration is still active, the visitor will see the countdown timer. If the Countdown Duration has passed, but the Cookie Duration is still active, then the visitor will see the Expiry Actions, such as redirect, message, button, hidden timer, etc. If both the Countdown Duration and the Cookie Duration has passed, then the countdown timer will restart and begin a new session.

Last updated December 21, 2023

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