Troubleshooting
If you are facing a technical issue with the Divi Dynamic Helper, please check the troubleshooting steps listed below. If the outcome of following the steps below points to an issue with our plugin specifically, please send us a support message. When you reach out for support, we will ask about the results of these troubleshooting steps to better understand and resolve the issue.
👉 General Troubleshooting Steps
Step 1: Deactivate All Plugins Except Divi Dynamic Helper
When troubleshooting an issue with our plugin, it’s essential to determine whether there is a conflict with another plugin. To do this, please deactivate all other plugins on your site, leaving only the Divi Dynamic Helper active. If deactivating the other plugins resolves the issue, it indicates a conflict with one of them.
To identify which plugin is causing the conflict, start by reactivating each plugin one at a time. After reactivating each plugin, refresh the page to check if the issue still happens. Continue this process until you find the plugin that triggers the problem.
Once you’ve identified the conflicting plugin, please let us know the details so we can provide further assistance.
If the issue is still happening with only our plugin active, it suggests the problem may not be related to a conflict and will require further investigation.
Step 2: Deactivate Our Divi Dynamic Helper Plugin
Please temporarily deactivate the Divi Dynamic Helper to confirm whether our plugin is causing the issue. While this may seem counterintuitive, it is an important step to verify if the problem is related to our plugin.
If the issue persists after deactivating our plugin, it suggests that our plugin is not the cause. Conversely, if the problem only occurs when our plugin is active, it indicates that our plugin might be involved and will require further investigation.
🔧 Common Issues
Below is a list of common issues you may encounter when using this plugin. Please review the solutions or explanations provided for any issues that are relevant to your situation.
Gallery/Images Not Showing
If you are setting up the Divi Gallery module connected to custom fields per the documentation, but the gallery is not showing up, there is one thing to check. Make sure that the featured image of the post/page is not also added to the custom fields. Also, make sure the same image is not added to more than one custom field. If so, it can conflict with the image IDs and cause the gallery to not show.
FAQs
If you have questions that are not addressed in our documentation, please review the frequently asked questions listed below. We regularly update this section based on common queries from our customers. If you don’t find the answer you’re looking for here or in our other documentation, feel free to contact us for support, and we’ll be happy to assist you.
How does this plugin work?
The Divi Dynamic Helper plugin adds the missing dynamic content icon and functionality to the supported existing Divi modules using advanced programming code in the backend. There are very basic settings in the Theme Options to enable or disable the feature for each of the supported modules, but otherwise it just works automatically when the plugin is active.
Does this affect 3rd party modules?
The Divi Dynamic Helper plugin does not add any functionality to 3rd party modules created by other developers. It would be impossible to implement and support all the modules from other developers, and would not make sense for us to add features to their plugins. Our plugin only adds dynamic content features to the supported existing Divi modules.
Does the gallery work with ACF Pro?
Yes, we added support for the ACF PRO Gallery field in version 1.1. Please check the version 1.1 release post/video to learn more.
Do I need to use shortcode for library items?
No! Thank goodness, our plugin has a cool feature to add library items to any content area of a Divi module, meaning you can make nested modules within other modules by simply adding layouts from the library with the dynamic content icon. No shortcodes needed!
Why use custom fields?
Using custom fields has many benefits, depending on the type of site you are creating. Custom fields are essential for many sites that use custom post types. The main thing is when the page or post has lots of content that needs to be updated by a client, and using custom fields prevents anything from getting messed up in the Divi Builder layout. It can also be a very convenient way to avoid opening the builder and searching for the module to make changes.
