Divi Dynamic Helper

Documentation & Support

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Divi Dynamic Helper Plugin by Pee Aye Creative

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Troubleshooting and frequently asked questions for the Divi Dynamic Helper Plugin by Pee Aye Creative

Troubleshooting & FAQs

Troubleshooting

If you are facing a technical issue with the Divi Dynamic Helper, please check the troubleshooting steps listed below. If the outcome of following the steps below point to an issue with our plugin specifically, please send us a support message. When contacting our support, be sure to let us know if you have already tried these steps to avoid any unnecessary back-and-forth messages.

šŸ‘‰ General Troubleshooting Steps

Step 1: Clear Cache

We get hundreds of support tickets that are literally just a matter of cache on your site. Cache is a good thing, but it is meant to help on sites that are not changing. But when you are setting up plugins like ours or working in Divi, you need to be clearing the cache all the time. Please check our complete guide on how to clear cache in Divi.

Step 2: Deactivate All Plugins Except Divi Dynamic Helper

When working with a 3rd party plugin like ours, the first troubleshooting step is to deactivate all other plugins to isolate the issue and eliminate any conflicts. If this solves the issue, it means the issue is caused by a conflict with another plugin. You can find the plugin that is conflicting by activating your plugin one-by-one, and refreshing the page each time to see if the issue still happens.

Step 3: Deactivate Our Divi Dynamic Helper Plugin

You can also test the opposite scenario. If you are facing an issue and are not sure if it is caused by our plugin or not, you can deactivate our plugin and test if the issue only happens when our plugin is active. If the issue continues after our plugin is deactivated, then the issue is not related to our plugin.

Step 4: Let us know if you have completed these steps when you contact our support.

If you have not completed these steps when you contact us, we will ask you about them before we can go any further. So just a heads-up, it will save us both time if these troubleshooting steps are completed first and if you let us know you have done them. Thanks so much!

Gallery/Images Not Showing

If you are setting up the Divi Gallery module connected to custom fields per the documentation, but the gallery is not showing up, there is one thing to check. Make sure that the featured image of the post/page is not also added to the custom fields. Also, make sure the same image is not added to more than one custom field. If so, it can conflict with the image IDs and cause the gallery to not show.

FAQs

If you have questions not covered in our documentation, please check the frequently asked questions list below. We always keep this list updated as we notice customers facing the same questions. If your question is not listed here or in the other docs, feel free to send us a message, and we’ll be happy to help.

How does this plugin work?

The Divi Dynamic Helper plugin adds the missing dynamic content icon and functionality to the supported existing Divi modules using advanced programming code in the backend. There are very basic settings in the Theme Options to enable or disable the feature for each of the supported modules, but otherwise it just works automatically when the plugin is active.

Does this affect 3rd party modules?

The Divi Dynamic Helper plugin does not add any functionality to 3rd party modules created by other developers. It would be impossible to implement and support all the modules from other developers, and would not make sense for us to add features to their plugins. Our plugin only adds dynamic content features to the supported existing Divi modules.

Does the gallery work with ACF Pro?

Yes, we added support for the ACF PRO Gallery field in version 1.1. Please check the version 1.1 release post/video to learn more.

Do I need to use shortcode for library items?

No! Thank goodness, our plugin has a cool feature to add library items to any content area of a Divi module, meaning you can make nested modules within other modules by simply adding layouts from the library with the dynamic content icon. No shortcodes needed!

Why use custom fields?

Using custom fields has many benefits, depending on the type of site you are creating. Custom fields are essential for many sites that use custom post types. The main thing is when the page or post has lots of content that needs to be updated by a client, and using custom fields prevents anything from getting messed up in the Divi Builder layout. It can also be a very convenient way to avoid opening the builder and searching for the module to make changes.

Last updated December 21, 2023
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