Divi Troubleshooting Trail Guide

1. Some Important Background

Ever wonder why there are bugs and issues? Here’s the explanation!

✨ Lesson Overview

Bugs are an inevitable part of software usage. However, understanding why they occur can significantly enhance your experience with tools like Divi, WordPress, and plugins. In this tutorial, I’ll provide an overview of the factors contributing to bugs in Divi, delving into its relationship with WordPress, plugins, servers, caching, and more. By gaining insight into these dynamics, you’ll be better equipped to navigate and troubleshoot issues effectively. Let’s dive in!

2. How To Fix Most Issues In Divi

Here’s how to fix all the common issues and problems in Divi.

✨ Lesson Overview

Whether you’re a website maker, designer, or developer, encountering software glitches is inevitable, but understanding how to address them is key. In this tutorial, we’ll cover essential steps like clearing cache, re-saving permalinks, checking system status, handling plugin conflicts, finding good hosting, and more. By the end, you’ll see that most troubleshooting issues are not actually Divi related, but involve other factors which you can learn to manage and optimize. Let’s get started!

3. The Love/Hate Cache Problem

The most common “issue” in Divi is caused by caching…but cache is great!

✨ Lesson Overview

As a Divi user, you know the importance of optimizing your website’s performance by caching design styles. Cache is a great thing to have on your Divi website, but it can also be the most common issue Divi users face while working on their site. This tutorial will show you how to clear all the cache related to your Divi website, along with some helpful tricks and hacks to make things easier.

👍 Bonus Tips & Resources

Since you are smart, and time is money, we have some special resources to make the process of clearing the Divi cache super convenient! The first method can be achieved for free with code, and both can be done with our Divi Assistant plugin. These features alone make the plugin a valuable asset for performing maintenance on your Divi website, but there are even more maintenance related features to discover later in the trail guide.

4. Ensure A Solid Hosting Foundation

Don’t make the beginner mistake—premium hosting is crucial for your Divi website.

✨ Lesson Overview

When troubleshooting Divi websites, understanding the importance of quality hosting is crucial. Hosting serves as the foundation for your website’s performance, ensuring it runs smoothly and securely. Opting for a premium hosting provider is crucial, as it offers reliability, security, and speed—qualities essential for resolving and preventing technical glitches. With a fast, secure, and reliable hosting provider, you prevent most issues with Divi, and help streamline your troubleshooting process while providing a better user experience for your website visitors.

5. Backup Everything = Peace Of Mind

Prioritize safety by backing up your Divi website before troubleshooting.

✨ Lesson Overview

Before diving into troubleshooting or making changes to your Divi website, it’s essential to prioritize making a backup. This precautionary step ensures that you have a restore point to fall back on in case anything goes wrong during the process. By creating a backup before making any modifications, you remove any risk of irreversible damage, since you could easily revert to a stable version if needed. Incorporating this practice into your routine maintenance routine not only minimizes downtime but also offers peace of mind knowing that your website’s integrity is safeguarded.

6. Test On Staging Sites First

Safely troubleshoot issues and test changes on staging sites.

✨ Lesson Overview

Utilizing a staging site is a smart strategy for testing changes and updates to your Divi website before deploying them live. Acting as a duplicate of your live website, a staging environment allows you to experiment with new features, plugins, plugin or theme updates, or custom code and design modifications without affecting the user experience on your main site. Staging sites are an invaluable tool to help identify and resolve any issues or conflicts in a separate, controlled environment, while ensuring a seamless transition to the live site once changes are tested and confirmed.

👍 Bonus Tips & Resources

Since staging sites are so vital to development, maintenance, and troubleshooting, I am thrilled to share about an awesome tool I am using called InstaWP. It allows you to easily create staging sites and sync those changes with your live website. It couldn’t be easier to use, even if you are totally new to WordPress or Divi or staging sites.

7. Check For Errors

Take advantage of the browser Console for troubleshooting clues!

✨ Lesson Overview

When troubleshooting Divi website issues, checking the browser console for errors is a crucial step for diagnosing and fixing problems. The browser console provides valuable insights into any JavaScript errors, CSS issues, or loading problems that may be affecting your site. By checking the console, you can identify the source of the problem and take the necessary steps to resolve it. This is usually the first step a support agent would take, so you can save time and help yourself by checking it as a habit when troubleshooting, and hopefully gaining some insight into the issue.

8. Roll Back To Other Versions

Easily roll back to a stable version when facing issues after an update!

✨ Lesson Overview

When encountering issues with your Divi website, having the option to roll back to a previous version or switch to an alternate version can be a lifesaver. Whether you’re troubleshooting a newly implemented feature or waiting for a bug to be resolved, the ability to revert to a known stable version provides peace of mind. By switching to another version of Divi, you can undo any unexpected issues and ensure your website continues to work well for your visitors. Divi includes a simple Version Rollback feature to switch back to the previously installed version, or for more options you can use our other solutions to switch to any version.

9. Getting Help From The Community

Learn from the friendly Divi community in the various Facebook groups!

✨ Lesson Overview

When facing challenges with your Divi website, tapping into the wealth of knowledge and support available within the Divi Facebook groups can be a game-changer. These communities are filled with experienced users, developers, and Divi enthusiasts who are eager to lend a helping hand and share their expertise. Whether you’re seeking advice on customizations, troubleshooting technical issues, or simply looking for inspiration, the Divi Facebook groups provide a supportive environment where members freely exchange ideas, tips, and solutions. There are many groups available, including our own The Divi Teacher Facebook group.

10. BONUS: Troubleshooting Common Divi Issues

Get answers to some of the most common Divi issues!

✨ Lesson Overview

This final lesson is a list of some of the most common issues you may face with your Divi website and how to solve them. These guides are not included in the progress of the trail guide since these only apply to specific situations and can be viewed as needed.