Product Refund Policy

Refund Policy Overview

At Pee-Aye Creative, we take pride in the quality and value of our products. We’re confident you’ll love them too, which is why we offer a 30-day money-back guarantee based on our commitment to fairness, mutual respect, and our core values:

• Accuracy: Our product descriptions accurately represent the features and functionality you receive.
• Quality: We uphold high standards in the development of our products.
• Support: We offer friendly, helpful, and responsive customer service.

By purchasing any product from our site, you agree to the product refund policy as stated in this document and relinquish any rights to subject it to any questions, judgment, or legal actions.

We believe in fostering genuine relationships with our customers and ensuring you have a positive experience with our products. This includes having open and respectful conversations about refunds. If you need a refund, we kindly ask that you review the policy details below and contact us as needed.

Products Covered By Our Refund Policy

Plugins & Child Themes

Our refund policy applies to all Divi plugins and child themes purchased from our website. Please check the refund criteria listed below to see if your purchase qualifies for a full or partial refund. If your situation meets the refund conditions outlined below, we will be happy to issue a refund within 30 days of purchase.

Courses

Due to the nature of online learning, we typically don’t offer refunds once a course has been started. It wouldn’t make sense to refund after you’ve absorbed the knowledge, right? However, if you haven’t started the course or if there’s an issue, let’s have a conversation—we’re always open to discussing your situation. Note that in the case that a refund is granted, all processing fees will be deducted from the total refund amount.

Memberships

Our Divi Adventure Club membership is available with a yearly subscription or lifetime payment, including a payment plan option, all of which provide unlimited access to our products, courses, and exclusive resources and offers. Because of it’s nature, we generally do not offer refunds for any memberships, as many of the products and offers could already be downloaded, installed, or utilized. However, we handle these requests on a case-by-case basis. If you believe a refund is warranted, please contact us to discuss it, and be sure to prove that nothing was used. Note that in the case that a refund is granted, all processing fees will be deducted from the total refund amount.

Renewals

As stated in our terms and conditions, we do not offer refunds on automatic subscription renewals. We make it clear during the checkout process that subscriptions automatically renew each year (mentioned in at least 6 times), so please keep this in mind when making your purchase. In a rare situation where you can prove the product was no longer being used at the time of the renewal, we are open to considering a refund if that is reasonable and fair in the situation and within all other timeframes and considerations mentioned in this policy. Note that in the case that a refund is granted, all processing fees will be deducted from the total refund amount.

“Questions Asked” Refund Policy

We’re friendly and reasonable, but just a heads up—we may ask questions. Unlike companies that claim “no questions asked” refunds, we believe in relationships and open communication. So don’t take it as a threat; instead, see it as an opportunity for mutual respect.

For instance, if you ask for a refund without providing any context or clear reasons, we’ll ask for more details. This helps both of us to have proper closure and ensures everything is as it should be with our products.

We genuinely love getting to know our customers and understanding their needs, which is why we encourage a personal touch during the refund process. If you’re considering a refund, please describe your experience and reason so that we can fully understand the situation and make improvements to our products or services in the future.

Refund Processing Fees

Please be aware that when we issue a refund, we as the merchant do not receive the original processing fees back from payment processors like PayPal and Stripe. These fees can be quite high, often exceeding 5% of the transaction amount and potentially reaching $25 on memberships, depending on your the country and location of the purchaser. This results in a net loss for our business, and absorbing these costs significantly impacts our finances, so we appreciate your understanding. If the reason for your refund does not align with the valid reasons outlined below, all processing fees will be deducted from the total refund amount.

Refund Criteria

Reasons We Will Happily Give A Refund

Refunds are offered at our sole discretion based on the details of this policy and must meet the following conditions for consideration:

• Product Issues: The product clearly does not work as described in the product details.
• Support Resolution: There is a significant issue with our product that our support team was contacted about and given an opportunity to resolve, but cannot resolve within a reasonable time, making it unusable.
• Change of Mind: The product works fine, but you’ve changed your mind and can prove you are no longer using Divi or our products or any included resources or offers.

Reasons We May Hesitate And/Or Refuse To Give A Refund

Here are some scenarios where we might hesitate or refuse a refund:

• Active Use: The product is still in use on your websites.
• Product Removal: You have not provided proof that the product has been removed from your site.
• Late Request: The payment was made more than 30 days ago.
• Subscription Renewals: You ignored automatic renewal information but request a refund after the subscription has renewed. Please see the renewals information above. We generally do not offer refunds for renewals, but if we make an exception, processing fees will be deducted.
• Outdated Software: You are using an outdated version of Divi, WordPress, or our product.
• Server Issues: Your hosting server does not meet Divi’s recommended requirements or has issues beyond our control.
• Feature Overlap: Updates to Divi may include features similar to those in our products. While we strive to keep our products innovative, refunds will not be issued simply because a feature becomes obsolete or redundant.
• Lack of Cooperation: You refuse to work with our support team or do not follow instructions to give us access to your site.
• Impulse Purchase: You did not thoroughly review the product description, view the demos, access the admin demo, read the documentation, or ask pre-sale questions before purchasing.
• Frustration Outlet: You are seeking a refund out of frustration or as a reaction to a bad day or external factor unrelated to us.
• Questionable Motives: You are attempting to deceive or scam us.